Job Description

Purpose of Job

We are currently seeking a talented Strategic Innovation Director for the San Antonio Home Office, Phoenix Campus, Tampa Campus, Tampa Crosstown, Colorado Springs or Remote Work Environment could be considered.

USAA is seeking experienced and talented innovators to join our Claims Innovation team. Candidates will have the opportunity to join a team of talented high-performers who are working to disrupt the insurance marketplace. Ideal applicants are business technologists with both strategy and execution skills, with a background in insurance or adjacent verticals, and who have who have a proven track record of identifying and leading transformational business solutions.
Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for determining the feasibility and viability of innovation concepts to include early stage research, ideation, design, incubation, prototyping, piloting, developing a business case and/or partnering with CoSA leadership for innovation efforts.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers World Class Benefits (31 seconds)
Primary Responsibilities:

* Identifies and manages existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Conducts quality reviews and observes team members in the development and delivery of their work; delivers coaching and on the job training; leads team in resolution of project level challenges.
* Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions.
* Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.
* Determines and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc...), which includes coordination with internal business partners and securing funding.
* Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.
* Tests for market need and interest.
* May serve as a process owner for business deliverable.
* Serves as a consultant to executive management on innovation issues.
* Assists unit director with managing workloads and resource planning; Coordinates executive level communications.

Minimum Experience:

* Bachelor's degree, OR
* 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
* 8 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 4 years of experience launching innovative solutions, managing releases, and/or executing effective solutions
* Demonstrated problem solving abilities.
* Detail oriented with a strong ability to manage and execute multiple competing projects across multiple CoSAs, business areas or external parties.
* Demonstrated ability to influence stakeholders from all levels of executive management an on an Enterprise wide basis.
* Advanced knowledge of project-based methodologies such as Agile and Scrum and tool such as Jira, Asana, Tableau and Salesforce.
* Ability to effectively connect cross-functionally throughout the organization
* Subject matter expert level of business acumen in the areas of business operations, industry practices and emerging trends.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

* Advanced business acumen in of digital transformation, strategy planning, and/or business model development
* At least two-years in Innovation, R&D;, new product development, or startup experience
* Experience interfacing and partnering with internal stakeholders and external vendors to achieve win/win outcomes that deliver quantifiable business value.
* Experience connecting emerging technologies and market trends with the P&C; value chain including past projects dealing with cloud architecture & SaaS, blockchain, NLP, and/or ML/AI
* Self-starter with the ability to collaborate, adapt, and thrive in a matrixed environment.
* Insurance product development or claims background

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

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Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 3/25/21 by 11:59 pm CST time.