Job Description

Position Specific Description

The Director Insurance Operations will oversee insurance business operations across market segments. This role assists with the creation and management of shared-services operations as well as program and project management, system and process creation, financial budgeting and forecasting, financial and operational auditing, vendor management, capacity and resource planning, internal consulting and property and casualty underwriting operations support and claims administration.

Job Overview

The Director Insurance Operations will oversee insurance business operations across market segments. This role assists with the creation and management of shared-services operations as well as program and project management, system and process creation, financial budgeting and forecasting, financial and operational auditing, vendor management, capacity and resource planning, internal consulting and property and casualty underwriting operations support and claims administration.
Job Duties & Responsibilities

* Manages the implementation of the insurance operations division objectives, provides leadership and facilitates work processes
* Participates in the development and implementation of the department plans
* Directs and manages the policy administration implementation and ensures proper documentation for NBIs, policy offers, issues, amendments, renewals, closures, etc
* Identifies, recommends and implements processes, technologies and systems to improve and streamline organizational processes, resources and materials use
* Oversees design and management of team quality assurance process, metrics and performance measures and Management Information (MI)
* Builds and manages a team to support the processing and administration of underwriting services
* Coordinates with leadership to develop business strategy and articulate action plans to drive the business focus towards insurance and risk products
* Develops and maintains operational dashboard of progress toward performance and quality goals, key performance indicators and service level agreements
* Establishes, communicates and implements operations policies, practices, standards and security measures to ensure effective and consistent support and execution
* Ensures compliance with regulations and licenses
* Performs other job-related duties as assigned

Required Qualifications

* Bachelor's Degree
* Experience: 10+ years
* Leadership Experience: 7+ years

Preferred Qualifications

* Master's Degree