Customer Service Representative
Posted on: 22 Mar 2021
Tucson, AZ
Job Description
Job Description
POSITION PURPOSE: Handles customers' inquiries in a professional manner. Demonstrates excellent customer service skills for internal and external customers with dignity and respect. Able to diffuse problems and alert supervisor/manager of potential issues. Accepts responsibility and maintains confidentiality.
ESSENTIAL JOB FUNCTIONS:
* Handles patients calls professionally with dignity and respect. Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller.
* Obtains all required billing information and completes all system modification required to ensure accurate billing on accounts.
* Active in collections of accounts, coordinating time payments and evaluating financial means.
* Clearly documents conversation with internal /external customer and action taken on accounts.
* Researches all incoming bankruptcy notices for appropriate handling and notifies agencies as applicable.
* Handles all address corrections immediately and modifies all required systems and accounts.
* Completes incoming correspondence, including calling the patient, documenting and resolution.
* Performs routine assignments independently and diffuses difficult situations without supervisor/manager intervention.
* Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resources.
* Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine.
EDUCATION, SKILLS & EXPERIENCE
* High School graduate or equivalent
* Two (2) years Hospital/Physician Business office experience to include knowledge of collections, EOB processing, and billing.
Community Health Systems
Franklin, TN
Community Health Systems is a Fortune 500 company based in Franklin, Tennessee. It was the largest provider of general hospital healthcare services in the United States in terms of number of acute care facilities. As of December 31, 2016, it owns, leases or operates 158 hospitals in 22 states.
In August 2015, the company announced plans to spin off 38 hospitals and its management and consulting subsidiary, Quorum Health Resources, into a new publicly traded company called Quorum Health Corporation. The company completed the spinoff of Quorum Health Corporation on April 29, 2016. Quorum owns or leases hospitals across 16 states, primarily in cities or counties with populations of 50,000 or less. It is listed on the New York Stock Exchange under the ticker symbol: QHC.
On October 3, 2016, CHS was removed from the S&P Midcap 400 and added to the S&P Smallcap 600. Under CEO Wayne T. Smith, the Company's stock has lost over 76% of its value since the year 2000.
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IndustryHealthcare
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No. of Employees120,000
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Website
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Jobs Posted6680
