Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and thats more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youre constantly evolving, so shouldnt your opportunities be, too?

The Opportunity

This role is responsible IRA account opening and for the resolution of IRA issues and requests. An IRA Specialist supports the IRA Department to achieve the corporate goals for growth, retention and quality service for the Department. Candidate will have direct customer contact and must be able to provide superior customer service.

The Work Itself

* Serves as the primary contact for IRA Account Opening.
* Responsible for the resolution of IRA requests and completes research needed to resolve issues.
* Completes filing and file maintenance, both physical and electronic.
* Interacts with the Customer Call Center, Ally Bank customers, as well as non-customers
* Interacts with various departments within operations to remediate customer issues and discover solutions for case resolution.
* Recommends procedure/policy changes needed to avoid risk to the bank and improve the customer experience.
* Ensures Ally Bank complies with applicable regulations and statutes
* Maintains knowledge of Ally Banks products and services
* Completes various reports to management.

The Skills You Bring

* Bachelor Degree or the equivalent combination of education and experience
* 2-3 years of IRA experience with strong knowledge of IRA rules and regulations.
* Outstanding customer service, communications and teamwork skills required
* Knowledge of Ally Banks products and services.
* Comprehensive understanding of the organizational structure as well as outsourced partnerships and functions.
* Strong working knowledge and ability to utilize multiple systems within the bank.
* Strong organizational & interpersonal skills.
* Proficiency in Windows-based PC skills and Microsoft Office required
* Attention to detail is required
* Ability to multi-task and to effectively process diverse workloads concurrently.
* Banking operations experience preferable but not necessary

How Well Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allys total compensation or total rewards extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.

Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.

Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.