Job Description

Discover. A brighter future.

With Discover, youll have the chance to make a difference at one of the worlds leading digital banking and payments companies. From Day 1, youll do meaningful work youre passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description



Responsible for overseeing servicing and collections. Develops process improvements and efficiencies to improve customer experience and business loss prevention strategies. Ensures compliance with all contractual and regulatory requirements.

Responsibilities:

* Manage the team and vendors to ensure we are providing quality customer service to customers and business partners.
* Manage and build relationships with internal and external partners (including subservicer and their vendors) to manage priorities and delivery for Servicing and Collections by collaborating with key players and driving change.
* Manages sub-servicers and vendors. Tracks and reports on vendor performance against service level agreements and requirements. Reviews monthly settlements, hold backs, and servicing results to ensure all agreements are executed.
* Oversees loan transfers, process exceptions, and responds to subservice, doc custodian, and other vendor requests in a timely and accurate manner.
* Guides sub-servicers in mitigating risks by improving controls, processes, and oversight. Holds sub-servicers and vendors accountable through remediation plan development and tracking.
* Enhance collections and loss mitigation strategies. Minimizes collections losses via customer segmentation and other strategies.
* Facilitates monthly calls with review oversight activities.
* Ensures delivery of accurate and complete information and reports to requesters. Explains results, trends, and forecasts. Generates servicing scorecards.
* Oversees the collection of information during audits. Develops remediation plans and ensures their timely completion. Implements effective risk management and controls.

Qualification:

* Bachelors degree in Business or Finance
* 8+ years of financial services experience.
* In Lieu of education, 10+ years of financial services experience.

Preferred:

* Masters degree in Business or Finance.
* 10+ years of financial services experience.
* Experience working with teams in different geo locations (onshore/offshore)
* Mortgage Servicing and Collections experience
* Lean and Six Sigma experience

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

US Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

* Paid time off (at minimum, 20 personal days + 7 holidays per year)
* The Discover College Commitment covers 100% of the required costs for eligible* employees to earn select business and technology bachelors degrees from three of the countrys top universities for working adults
* 401K with company match and fixed contribution
* Employee Stock Purchase Plan
* Full service cafeteria featuring Starbucks and subsidized Mindful options
* Access to fitness center
* Opportunities to volunteer in the community
* Development groups and training
* On-site Health Clinics
* Onsite Employee Assistance Program Counselors
* Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
* Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

*For eligibility requirements and program details, please refer to MyDiscoverBenefits.com

UK Benefits

* Competitive Salary
* Competitive Pension Scheme
* Annual Incentive Scheme
* Up to 25 days annual leave per calendar year
* Private Health Care is a taxable benefits
* Annual health assessments
* Flexi Fridays
* Eye Care Vouchers
* Perks @ Work
* Ride to Work (Cycle Scheme)
* Season Ticket loan
* You Care We Share (Charity program that has matching contributions)
* Volunteering Hours
* Study Leave (5 days)
* EAP- Employee Assistance Program
* Dental plan (Taxable benefit)