Job Description

Job Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Other Job Responsibilities

* Be familiar with failure analysis, process development, application flows, particle contamination, material issues, system interconnects, software and controls, and customer points-of-view
* Coordinate with other groups and organizations for design, process, test, reliability and manufacturing to solve product issues and production problems
* Be a key contributor in design reviews with cross-functional teams (CFT) and stake holder to coordinate development and qualification activities
* Be a lead advocate for your product across company organizations

Minimum Qualifications

* Typically requires a minimum of 5 years of related experience with a Bachelors degree or equivalent; or 3 years and a Masters degree; or a PhD; or equivalent experience.
* Exceptional root cause and corrective/preventive action development skills
* Strong problem solving and critical thinking skills
* Comfortable with travelling

Preferred Qualifications

* Current or previous Lam Research product support experience
* Working knowledge of Statistics Process Control (SPC), Design of Experiments (DOE), Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving
* Prior experience with MS office tools (ppt, excel, project), statistical tools (JMP, Minitab etc.)
* Previous experience in cross-functional project management
* Previous experience leading technical projects
* Strong project management, communication, analytical, and problem-solving skill

Our Commitment

Our work is everywhere you look even if you cant actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application