Job Description

Job Description

Inside Sales Account Representative Inside Sales Account Representative31175



Are you ready to grow sales and be a part of a passionate and hard-working team eager to drive our business forward and exceed customer expectations?

Apply Now and move your career forward with Airgas as an Inside Sales Account Representative in Roseville, Michigan!



What you will do:

The Inside Sales Account Representative is responsible for working with assigned branches and a book of business to manage, maintain, and profitably grow Airgas business within a sales territory. This position will have regional objectives for sales and profitability growth within an assigned book of business, with regular supervision and oversight by the District Manager. This role will also be expected to provide additional retail branch administrative customer support as assigned.

Your responsibilities:

Sales

* Maximize account retention through proactive and frequent customer contacts and rapport development, and customer service.

* Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.

* Maintains and maximizes Airgas Wallet Share of existing account base through selling the complete portfolio of Airgas products and services.

* Develops and maintains positive work habits that are conducive to sales and profitability growth, including:

* Strategizing daily with assigned District Managers and completing required field visits where necessary.

* Achieving department goals on phone time, outbound calls, and other KPI's.

Customer Service and Outreach

* Secures and maintains customer contact relationships with key contacts, decision makers, buying influencers and users of products within each assigned account.

* Maintains a role in delivering sales and customer service by working with local management to help communicate to Airgas associates relevant market information, pricing strategies, product information or customer information.

* Responds to and solves customer complaints by working with local management to deploy the necessary company resources.

* Plays a key role working with local management to identify, analyze and solve customer service issues.

* With direction from local management, establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.

Administrative Support

* Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.

* Provides administrative customer support for all local, national and regional sales initiatives such as bulk gas sales, safety sales, specialty gas sales, Brand Strategy Management and others that are or may be defined.

* Supports local branch activities and tasks in down time and as needed.

* Other duties/projects as may be assigned.

What you will need:

* A high school diploma or equivalent. Additional post high school education and/or training preferred.

* A minimum of 1 year of prior customer service and/or counter sales related experience required.

* 1-3 years of prior customer service and/or counter sales related experience preferred.

* Industry experience preferred.

* Prior experience with SAP preferred.

* Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

* Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.

* Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

* Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.

* Detail-oriented.

* Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners

* Strong mathematical, problem solving and analytical skills with the ability to apply to customer sales analysis and cost comparisons.

* Self-motivated with excellent organizational and time management skills to include the ability to multi- task and effectively manage projects in a diverse organization.

* Demonstrated knowledge of business and financial concepts including but not limited to Gross Margin, Gross Margin %, Profit & Loss Statement, & EBITDA.

We take care of you:

Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!

Who we are:

Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.

Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations.

Check out what a career at Airgas can offer you!

What do our Team Members have to say about being part of the team?

Great place to work with great growth potential - Director, Atlanta

Opportunity to advance and a great safety program - Driver, Cheshire

Fun people to work with and flexible management - Sales Specialist