Job Description

Job Description

Assembler/Customer Service Representative Assembler/Customer Service Representative32008



JOB SUMMARY:

Assist in assembling electrical and mechanical components, to include sensor sub-assembly, and PCB board testing. Perform final QC of assembled components and prepare components for shipment. Provide customer service support for fielded equipment via phone and email.

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

Assist with the assembly of electrical and mechanical components, PCB board testing, and packaging and other related job duties as may be assigned.

Provide assistance for customer service care with Airgas personnel and end use customers.

Diagnose, test, or analyze the performance of electrical components, assemblies, or systems.

Set up and operate standard or specialized testing equipment.

Obtain and evaluate all relevant information to handle product and service.

Process orders, forms, applications, and requests.

Other job duties as may be assigned.

Inventory management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of electronic equipment, computer hardware, and software.

Experience with hand and power tools.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required

Knowledge of customer services ethics, principles and procedures

TRAVEL REQUIREMENTS:

Must have reliable, appropriate transportation.

Up to 10% of work time

COMPUTER SKILLS:

Knowledge of Google Apps for Business (ie GMail, Sheets, Docs, etc)

COMMUNICATION and/or CRITICAL THINKING SKILLS:

Ability to write routine business reports and business correspondence in English.

Ability to effectively present information and respond to questions from employees and/or customers.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percents.