Client Services Coordinator - (61028)
Posted on: 18 Mar 2021
Dallas, TX
Job Description
Job Description
Client Service Duties:
* Proven track record in Customer Service
* Excellent English verbal and written skills
* Experience in managing a Service Request Center with a focus on continuous improvement respective to customer relations, customer satisfaction and timely response to customer requests.
* Excellent data analysis skills, with the ability to initiate and analyze reports for Management review.
* Highly professional and knowledgeable in tracking the life cycle of a customer work order.
* Strong ability to hold accountable the owners of the customer work orders and help drive the life cycle of the work order to completion.
CMMS:
* Experience in managing and continuously improving the CMMS program, asset information, work plans / tasking, and system generated work orders.
* Sense of ownership of the CMMS including, but not limited to, maintaining system integrity, following through with upgrades, and organizing / analyzing data.
* Must be able to run and analyze reports for Management review.
* Complete understanding of the CMMS and what its role is in the corrective and preventative maintenance of assets.
* Proven ability to create / modify assets, and their associated preventative maintenance work orders, and schedules.
Other General Duties:
* Understanding of multi-tenant facility maintenance requirements for an A+ building.
* Skills to decipher what is billable and non billable to tenants with regards to tenant projects and requests.
* Understands and holds departments accountable respective to budgets including proper coding of associated expenses.
* Excellent Microsoft Office skills, Word, Excel, Outlook, and PowerPoint
Minimum Requirements
Previous experience in customer service preferable.
Previous office clerical and payroll experience a plus.
Very good organizational and multi-tasking abilities expected.
Excellent verbal and written English communication skills required.
Excellent customer service skills required.
Proficiency with Windows, Excel, Word and Outlook required.
ABM Industries Inc.
New York, New York
ABM (NYSE: ABM) is a leading provider of facility solutions. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909
Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.
We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.
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IndustryFacilities/Maintenance
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No. of Employees140,000
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Website
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Jobs Posted5547
