Job Description

Job Summary

Zimmer Biomet Dental is a global leader in implant and restorative dentistry solutions with more than 60 years of industry experience. We are proud to be part of one of the largest musculoskeletal companies in the world. Our mission is to alleviate pain and improve the quality of life for people around the world. Every 10 seconds, 24 hours a day, and 7 days a week patients around the world receive a Zimmer Biomet product, resulting in helping millions of people each year. ZBDental

The Customer Service Representative is responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inbound phone calls from our sales reps in the field and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

Principal Duties and Responsibilities

* Take in bound phone calls from our sales reps in the field review files, records, and other documents to obtain information to respond to requests.
* Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information in our ERP system.
* Coordinate billing with customers to request/receive purchase orders.
* Process purchase orders and order restock of inventory.
* Answer pricing and product inquiries.
* Prepare customer pricing proposals (quotes) for Company product lines.
* Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
* Process emergency orders.
* Other duties as assigned

Expected Areas of Competence

* Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
* Ability to develop and maintain positive relationship with customers, sales reps and team members
* Excellent verbal and written communication skills
* Ability to write legibly with correct spelling, grammar, and punctuation
* Ability to analyze situations and resolve problems
* Effective working in teams to achieve the departments objectives

Education/Experience Requirements

* High School Diploma or equivalent
* One Year of prior Customer Service experience preferred

Travel Requirements

* Less than 5%

Additional Information

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.