Job Description

Sr. Credit Execution Analyst -Problem and Remediation Management

Job Description

Operational Risk Management (ORM) organization supports Credits desire to reduce operational risk. The Problem & Remediation Management team is focused on reducing residual risk by performing Root Cause Analysis on incidents.

A successful Problem & Remediation Management (PRM) resource is passionate about getting to resolutions, team collaboration, communication, and quality/timely delivery. The ideal candidate will leverage skills such as a continuous improvement mindset, business knowledge and a natural curiosity to deliver. The PRM team partners with all areas of the business including leadership teams.

Responsibilities

* Drives incident and customer remediation lifecycle to completion identification through resolution
* Owner and scope identification
* Works through root cause analysis:
* Doesnt jump to conclusions
* Understands what before why
* Looks beyond a single root cause
* Digs deeper to find root causes
* Finds root causes that are fixable
* Recommends effective corrective actions
* Provides Recommendations
* Delivers timely incident and/or customer resolutions
* Provides actionable reporting to ensure overall success
* Manages incident milestones and deliverables and provides incident updates and status reporting
* Schedules and facilitates incident related meetings; prepares documentation, captures effective meeting minutes
* Proactively identifies waste, defects, and key opportunities for improving business results, leveraging applicable methods and tools to design and implement viable solutions tailored to root causes.
* Drives establishment and refinement of metrics that give visibility into opportunities, insight into root cause and accountability for improvement.
* Gains subject matter expertise into customer and business processes, existing data sources, and technologies, documenting knowledge and information in flows, diagrams, maps, and dictionaries.
* Communicates clearly and concisely, in written and oral formats about decisions, plans and tasks

Youve got this if you have

* Exceptional communication skills with strong ability to lead meetings and drive to productive outcomes
* Working knowledge of Lean concepts (A3 Problem Solving) and Root Cause Analysis methods including the 5 Whys and Fishbone Diagrams (cause and effect diagrams) desired
* Experience leading medium to large initiatives, projects involving process analysis and optimization
* Self-directed ability to proactively identify business needs and opportunities, overcome barriers, and formulate solutions with minimal supervision
* Working knowledge of project management best practices
* Proficiency in Microsoft Office Suite including SharePoint; working knowledge of MS Project preferred
* Experience in credit, banking and/or financial services is preferre

Weve got you covered

Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

2020 Nordstrom, Nordstrom Careers Privacy Policy: https://careers.nordstrom.com//contact-us/privacy

Pay Range

Annual

Minimum = $

70600

Maximum = $

112700

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