Supv Specimen Processing- Indianapolis, IN req62393
Posted on: 15 Mar 2021
Indianapolis, IN
Job Description
Job Description
Supv Specimen Processing- Indianapolis, Indiana - Monday to Friday
Basic Purpose:
Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department. Typical direct reports 20-25.
Duties and Responsibilities:
Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions
Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOPs as indicated
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Directors offices
Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements
Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments
May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
May track/enter time/attendance of employees
Prepares month-end reports
Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
Prepares schedules for department employees, maintains adequate coverage for department
Oversees and ensure adequate supply inventory for department
Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
Participates in the interview, selection and hiring of new employees
Responsible for coaching, development, supervision and succession planning of staff
Monitors on-going performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews
Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
Organizes and lead projects both within the work group and with cross-functional groups
Meet all deadlines assigned by manager
Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement
Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner
All other duties as assigned
Supervision Exercised:
20-25 direct reports typically non-exempt individual contributors ranging in grades 25-30
Qualifications:
Education Preferred:
AA degree or a combination of education and experience
Work Experience:
5 years experience in a laboratory; Medical or production background preferred ; internal candidates require minimum of two years in Group Leader/related role
Previous people leadership experience preferred
PC skills, MS Office applications
Physical and Mental Requirements:
Works in a biohazard environment, practicing good safety habits
Handles multiple tasks and works in a production environment
Must have the mental alertness and high energy required to appropriately perform job.
Other:
Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.
Monitor and provide safe work environment, prepare incident reports and implement preventative measures
Act in a professional manner at all times.
Must be able to adjust schedule to meet business requirements, which may include extended hours.
Knowledge of systems tools such as COGNOS, PeopleSoft, IntelliQuest, Kronos
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
