Client Service Analyst II at Fiserv, Inc.
Posted on: 15 Mar 2021
Marietta, GA
Job Description
Client Service Analyst/Account Manager Job Responsibilities:
Manage our Financial Institution Portfolio Clients
Manage Gaming Portfolio
Accountable for achieving the timely and complete resolution of customer issues and inquiries in conjunction with Customer First initiatives. Includes effective communication to all stakeholders.
Building and maintaining partnerships with the Relationship Managers, and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
Work on a consistent basis with internal teams such as Billing, BOS, Check Processing, Collections, EPR, Merchant AR, POS, Product, and Risk requesting various tasks to be done such as: add-on locations, boarding, handling recreates, goodwill requests, credit requests, billing issues, invoice inquiries, client updates, bank changes, client collections, terminal support, etc.
Handle Rate Increases
Supporting internal activities related to strategic Client projects, account integrity and overall initiatives.
Attainment of departmental and operational standards, including quality and efficiency
Identifying systemic and Client-impacting trends and escalating through proper channels of leadership/RMs etc.
Maintaining a thorough understanding of Fiserv/TeleCheck products, platforms, systems, and operational areas and processes.
Facilitate Calls with Clients, RMs, etc.
Responsible for portfolio of 15-18 National/Mid-Market/Regional Telecheck Merchants with Revenue greater than $250K
Train internal departments on the use of the TeleCheck Products/POS/systems
Works with Sales Team (ex. Deb Withorne/Kevin Cooney) on new opportunities for TeleCheck service to both existing and potential clients by providing data and reporting or sitting in on sales calls
Work Independently with little to no supervision
Fiserv, Inc.
Brookfield, WI
Since 1984, Fiserv has been focused on partnership and possibility.
The small business owner ready to meet another busy day. The young home buyer on the way to her first real estate closing. Roommates splitting the monthly expenses. The banker wiring funds for a client's business expansion.
Life moves fast.
And as it does, we know most people aren't thinking about "financial services."
But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. We proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
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IndustryBanking/Financial Services
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No. of Employees44,000
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Website
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Jobs Posted1027
