Customer Relations Specialist
Posted on: 15 Mar 2021
Wentzville, MO
Job Description
Job Description
POSITION PURPOSE
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients. The hours for this position are 9:30AM- 6PM M-F.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
Core Responsibilities
Greet patients as they arrive and stay consistent with the company's customer service philosophy
Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
Data Entry into EHR systems
Complete financial paperwork, ensuring all required forms are completed in entirety
Verify insurance/demographic information at each visit and update if necessary
Collect co-pays, when applicable
Answer phone in polite and courteous manner
Direct phone calls and messages to appropriate office staff
Monitor waiting area to ensure timeliness of appointments
Check provider's schedule daily for additions
Receive daily reports from MIS for information needed on patients that have upcoming appointments
Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
Disperse daily mail
Ensure lobby/waiting area is clean and picked up
Other Responsibilities
Regular attendance except as excused
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Conduct self in accordance with employee manual
Attend all training as required by company, Accreditors and Funders
Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
Communicate any changes/updates discovered through other means to Office Supervisor
Other duties as assigned
ESSENTIAL FUNCTIONS/CORE COMPETENCIES - COMPANY WIDE
Regularly attends work except for approved absences
Attends all training as required
Maintain professional, champion behavior
Provides quality customer service
Provides services with a commitment to service excellence
Works in a way that exhibits a commitment to personal excellence
Team oriented and values diversity
DESIRED DEMONSTRATED KEY COMPETENCIES
Analytical Thinking
Change Readiness
Collaborative Relationships
Communication - Oral
Communication - Written
Empowers Others
Flexible Thinking
Leadership
Multitasking/Planning
Organizational/Time Management
Teamwork
Job Requirements
EDUCATION
High School/GED preferred
WORK EXPERIENCE
At least one year experience in customer service required
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Compass Health Network
Clinton, MO
Compass Health Network is a nonprofit health care organization that provides a full continuum of behavioral health services and supports as well as primary and dental health services throughout Missouri. Our roots trace back to 1974 when we first began strategizing ways to increase access to behavioral health care in Missouri. Since then, two leaders in the mental health field in Missouri, Jerry Osborne, founder of Pathways Community Health, and Karl Wilson, founder of Crider Health Center, worked tirelessly to build a complete continuum of behavioral health, substance use disorder, primary care, and dental services for those most in need. As those organizations merged in 2014 to include Royal Oaks Hospital, a state-of-the-art inpatient behavioral health facility, today’s Compass Health Network is poised to help its customers achieve full, productive, healthy lives.
Compass Health Network takes a person-centered, integrated approach to caring for our customers. This health care model focuses on treating the whole person and is a collaboration of care involving the individual customer, personal providers and, when appropriate, family members. Our efficient, effective services are enhanced by data and technology to ensure customers receive evidence-based care delivered in the right way, at the right time, and in the right place.
Serving 43 counties in Missouri.
Through our network of more than 30 locations, Compass Health Network serves in excess of 180,000 people every year.
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IndustryNonProfit
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No. of Employees501 to 1000
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Website
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Jobs Posted705
