Job Description

Job Description

Providence Health

Founded as Providence Hospitals in 1938 by the Sisters of Charity of St. Augustine, Providence's two free standing full-service hospitals and numerous satellite practices maintain a true devotion to advanced clinical expertise and unmatched compassion. On February 2, 2016, Providence became part of the LifePoint Health network, and shortly thereafter, changed its name to Providence Health to better represent the full complement of its services. Driven by quality, compassion, and Christ, Providence treats the whole person- body, mind, and spirit.

Providence Health- Downtown is currently looking for an experienced Patient Access Coordinator for Central Scheduling to join our team.

Essential Functions

* Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed
* Assists in preparation for both short and long range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
* Maintains positive customer service at all times, assisting staff in resolving issues
* Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
* Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
* Perform all Patient Access functions as needed.
* Acts as part of the management team to ensure that the group is meeting all operational goals.
* This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws.
* Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
* Direct Reports (titles) CS Specialist, Precertification Coordinator, Invasive/Surgical Sched Coord, Patient Access Service Specialist

Job Requirements

Minimum Experience

Five or more years of experience in Patient Access role preferred

Two or more years of experience in supervisory or lead role preferred (concurrent )

Minimum Education

High School Diploma or equivalent.

College degree preferred.

Two or Four-year college degree in Business, Accounting, Medical Administration, or related area preferred

Location

Providence Health Downtown

2435 Forest Drive

Columbia, SC 29204

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans status or any other basis protected by applicable federal, state or local law.