Overview
Aramark (NYSE: ARMK) proudly serves the worlds leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.
Description
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Position Summary:
The Front Desk Supervisor is required to welcome and accommodate guests and staff in an effective and courteous manner. Directly participates in operating a traditional 24-hour, seven days a week, hotel-style front desk operation. The Front Desk Supervisor answers external and internal telephone calls taking and delivering messages as needed, provides guest services at the lodge so each staff member and guest experiences a positive impression of the facility, works in conjunction with all guest service employees and deals with any lodge guests and employees who require or request hospitality services.
Essential Functions:
* Empowered to make decisions that directly affect the guests experience in a positive fashion.
* The front desk will be staffed to provide services 24 hours a day 7 days a week.
* After training, must display a working knowledge of emergency procedures so that employee and guest safety will be insured.
* Utilizes the radio/paging internal communication system used throughout the facility.
* Acts as the reservation attendant.
* Assists in coordinating registration functions for all guests.
* Daily front desk checklist tasks that include:
* Check in and check out functions.
* Guest orientation of the local area and the Lodge facilities.
* Preparation and hand out of name tags and other orientation information.
* Proper telephone service techniques and reservation system operation.
* Handling of guest mail, messages, and special deliveries.
* Full understanding and utilization of the property management system. (SMS and Retail Pro)
* Familiarization with night audit functions.
* Assist all guests in any way possible.
* Maintain a limited supply of sundries.
* Communicate specials, packages and special events to all front desk agents
* Reconciles disputed guest charges.
* Provides explanation for paid outs, miscellaneous charges, and allowances (must have the approval of the manager on duty).
* Participates in Quality Assurance Programs and reviews to address areas in need of improvement.
* Assists with storing and inventorying of supplies necessary to perform daily operations.
* Works within the key issuance and control program to ensure total key control and quality assurance.
* Communicates closely with all departments to ensure a seamless guest experience.
* Responsible for sale of gift shop items.
* Responsible for keeping the gift shop area cleaned & well stocked.
* Active departmental participation in training programs as directed by the General Manager.
* In the event of inclement weather, will be required to remain on sight and on duty until replaced.
* Follows ARAMARK policies and procedures and safety policies.
* May be required to work overtime, nights, and/or weekends.
* Work Night Audit shifts as required
* Work with FOM on FIT Reservations and billing
* Work with FOM on monitoring, hard blocking, advance deposits, cancellations and oversold situations.
* May be asked to work MOD shifts.
* Additional tasks and responsibilities may be assigned at the discretion of the manager.
Status and Scope:
Reports to Front Office Manager
Qualifications
Qualifications:
* High school diploma or equivalent required.
* Can read, understand and clearly speak English.
* A drivers license is necessary.
* Minimum of two years experience in a like employment.
Equipment Used:
Company Vehicle, computer, and golf cart
Travel Requirements: Little or No Travel (>10%)
Lifting Requirements:
LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds
Physical Requirements: BENDING FREQUENT
KEYING/FINGERING FREQUENT
HEARING CONSTANT
REACHING FREQUENT
SEEING CONSTANT
SPEAKING CONSTANT
STANDING CONSTANT
WALKING FREQUENT
LIFTING FREQUENT
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ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.
Privacy Disclaimer
Your privacy is our top priority throughout the hiring process. Be aware of scammers fraudulently posing as Aramark trying to obtain your personal information. At Aramark, we will never ask for confidential or sensitive personal information such as bank account or social security numbers at any point prior to you accepting an offer with Aramark. If you have any concerns about information requests that you receive from Aramark, you should reach out to your Aramark hiring manager or recruiter.
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Philadelphia, PA
Aramark provides food, facilities management, and uniform services to education, healthcare, business and industry, sports, leisure, and corrections clients in North America and internationally. It operates in three segments: Food and Support Services United States, Food and Support Services International, and Uniform and Career Apparel. The company offers managed services, including dining, catering, food service management, and convenience-oriented retail operations; non-clinical support services, such as patient food and nutrition, retail food, and procurement services; and plant operations and maintenance, custodial/housekeeping, energy management, clinical equipment maintenance, grounds keeping, and capital project management services.
It also provides on-site restaurants, convenience stores, and executive dining services; beverage and vending services; and facility management services comprising landscaping, transportation, payment, and other facility consulting services relating to building operations. In addition, the company offers concessions, banquet, and catering services; retail services and merchandise sale, recreational, and lodging services; and facility management services at sports, entertainment, and recreational facilities.
Additionally, the company offers correctional food, and food and facilities management services for parks; and operates commissaries, laundry facilities, and property rooms. It also provides design, sourcing and manufacturing, delivery, cleaning, maintenance, and marketing services for uniforms and accessories; provides managed restroom services; and rents uniforms, work clothing, outerwear, particulate-free garments, and non-garment items and related services that include mats, shop towels, and first aid supplies.
The company was formerly known as ARAMARK Holdings Corporation and changed its name to Aramark in May 2014. Aramark was founded in 1959 and is based in Philadelphia, Pennsylvania.