Job Description

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Pharmacy Technician Supervisor is a member of the pharmacy leadership team and is responsible for supervising the supply chain workforce and overseeing the operations of the team. This individual must understand and be proficient in all responsibilities within the supply chain team. The Pharmacy Technical Supervisor will actively monitor and, when appropriate, implement improvements in staff performance and operational workflows. This individual will hold staff accountable for performance and behavior and will set the standard for excellence for the supply chain team.

The Pharmacy Technician Supervisor is an integral component of the inpatient pharmacy leadership team. The Technician Supervisor reports to the Pharmacy Supply Chain Manager and works closely with other supervisors and managers to advance the practice of pharmacy throughout the institution. Together, these supervisors collaborate to ensure personnel are properly trained and performing at a high level, the pharmacy work areas are appropriately maintained, the medication systems are operating reliably and efficiently, and all legal and regulatory requirements are continuously met. The Technician Supervisor will also work with the Director of Pharmacy Business and Finance and the inpatient pharmacy operations and clinical leadership teams in the development of goals for the department and work with other managers and colleagues throughout MGH to facilitate the accomplishment of these goals.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Works with Managers to direct and supervise the activities of staff who work within assigned areas

Assists in defining and overseeing Department and area-specific goals on a continual basis

Develops staffing schedule and oversees staffing models and daily coverage of all operational areas

Monitors staff attendance and punctuality, ensures the accuracy of employee timecards and leave records, and documents and corrects attendance issues as necessary

Oversees pharmacy staff development and promotes the advancement of staff when appropriate

In partnership with Managers, is accountable for the daily performance of the supply chain receipt and purchase daily activities.

Monitors staff performance and behavior, completes personnel performance evaluations and implements performance improvement and corrective action plans when necessary

Manages the recruitment and retention of competent staff

Oversees, supports, and develops training programs and is responsible for evaluation and documentation of staff competency

Assists with new employee orientation as applicable

In collaboration with Managers, monitors operational efficiency and performance of the supply chain team by assisting in the development and oversight of operational metrics

Utilizes principles of change management to effectively implement continuous process improvements

Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team

Identifies cost savings opportunities throughout the Department and is accountable for managing initiatives toward achieving and sustaining savings

Ensures all pharmacy work areas are appropriately maintained, medication systems operate reliably and efficiently, and all legal, regulatory, and MGH specific policy requirements pertaining to supply chain are continuously met

Serves as a liaison to all other pharmacy divisions

Is an active participant in Departmental meetings as a representative of the supply chain team

Is responsible for the appropriate utilization of capital and human resources

Acts as a positive role model for other staff members

Mentors other supply chain team members, elevating the standard of practice

Holds staff accountable to the expectations set by the pharmacy leadership team

Performs other duties as assigned by Pharmacy Managers and Directors

QUALIFICATIONS:

REQUIRED:

- High school diploma

- Registration with Massachusetts Board of Pharmacy

- National technician certification

- Proficient use of MS Office applications and MS Outlook

PREFERRED:

- Baccalaureate degree or equivalent combination of education and experience

- One (1) year prior leadership/supervisory experience

- Prior personnel scheduling experience

- Experience (3-5 years) working in an institutional/hospital pharmacy

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Effective interpersonal and communication skills

Attention to detail

Ability to work well on a team

Problem identification and solving skills

Decision making skills

Must operate with consistency and integrity

Ability to deal with emergencies and stressful situations

Exceptional customer service skills

Ability to motivate and lead others

Must be familiar with pharmacy automation systems (automated dispensing cabinets, carousels, dispensing robots, IV workflow software)

Ability to meet deadlines

Ability to clearly communicate expectations to staff and hold staff accountable when necessary

Must have a strong desire to continually learn and a progressive mindset of continual process improvement

WORKING CONDITIONS:

Must be able to lift to 20 lbs.

Must be able to stand or sit for extended periods of time

SUPERVISORY RESPONSIBILITY:

Oversight of pharmacy technicians throughout inpatient pharmacy areas

Total FTE responsibility will total approximately 8 FTE of technical staff

FISCAL RESPONSIBILITY:

Actively manages human, capital, and operational resources for inpatient pharmacy service areas
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged