Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Serves as the highest level technical application and/or business architecture expert for software development / infrastructure teams focused on delivering Digital Solutions. Acts as SME for project teams in the planning, design, and delivery of technology solutions. In application architecture: designs the inter-system/application structures, advises teams of Ally standard requirements, security standards, methodology and processes. In business architecture: defines cross-business function processes, advises teams of consistent processes and common business functions. Drives short and long term architecture strategy for the overall technology project portfolio for key business segments. Participates in proof of concepts to assist in defining technology direction and process improvement to enable business strategy. Communicates and validates program architecture with technical leadership, program management, business line leadership, and executive level partners. Ideal candidate would have IVR, CaaS architecture experience. Should have implemented contact center technologies and helped customers in moving from legacy contact centers to modern contact centers preferably leveraging the new cloud based contact centers and integrating them with enterprise systems and services. This is a senior-level position that will serve as an esteemed mentor to more junior architects and will report to a Sr. Director of Technology.

The Work Itself

* Develop and drive the short and long term architecture strategy and portfolio needs for key business segments.
* Serve as an esteemed technical mentor to architecture and software development colleagues.
* Provide cost effective solutions that enable the business and maximize flexibility to integrate with other systems.
* Design Customer Call Flow processes, Natural language Processing capabilities, dynamic routing and integration
* Supports the development of architecture principles, styles, patterns and standards for systems across the business, translating corporate strategy into technical strategy.
* Lead cross-functional team to drive peer reviews, gain consensus, and finalize proposed solutions with all partners.
* Communicate and validate architecture with executive IT partners, architects, and technologists.
* Review legacy architecture, identify components strategically aligned for re-architecture, monitor technology usage for end of life cycle.

The Skills You Bring

* Bachelor's degree in Computer Engineering or related science or relevant experience
* Preferable Certifications: Amazon, Microsoft, or comparable experience
* 7+ Years working within financial industry
* Familiarity with Public Cloud Architectures such as AWS, Azure, Google
* Familiarity with SalesForce, Genesys and Avaya.
* Understands and can lead best practices around large-scale implementation concepts of critical components in infrastructure
* Engineering and architecting enterprise grade solutions for hardware and Software issues.
* Strong working knowledge of resiliency engineering/architecture and how to apply to cloud implementations.
* Experience leading critical cloud projects through completion
* Strong familiarity with designing and architecting forensics, and associated tools (e.g. Splunk, Dynatrace, AppDynamics, Extrahop, etc.)
* Proven ability to motivate and organize senior technical leaders through an enterprise

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.