Senior Consultant, Training Development
Posted on: 15 Mar 2021
Lincoln, RI
Job Description
Job Description
As a Senior Consultant, Training Development, you will be responsible for the development and delivery of Call Center training strategies/solutions. The Training Development Consultant will maximize call center representatives effectiveness by ensuring representatives have thorough knowledge of products, services, can effectively use closing skills, troubleshoot, resolve problems and provide a positive experience to CVS existing and potential customer base.
Job Duties and Responsibilities
Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals seeking on-on-one assistance. Leading the training design process, including managing the training delivery plan, scoping and mitigating risk, and interfacing with business partners to ensure quality standards are met. Designing and developing individual training solutions as required.
Required Qualifications
- Minimum of 3 years of Customer Service/Retail training experience in industry or related field
- Ability to develop training and methodology programs that are unique to the CVS Values and organizational goals
- Proven ability to lead others, including experience leading project teams both formally and informally
- Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
- Ability to read and influence others; strong leadership capability
- Strong problem identification skills and the ability to implement resolutions
Preferred Qualifications
- Instructional Design Experience Preferred
- Call Center knowledge preferred
Education
-Bachelors degree required
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Aetna
Hartford, CT
Aetna Inc. operates as a health care benefits company in the United States. It operates through three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment offers medical, pharmacy benefit management service, dental, behavioral health, and vision plans on an insured and employer-funded basis. It also provides point-of-service, preferred provider organization, health maintenance organization, and indemnity benefit plans, as well as health savings accounts and consumer-directed health plans.
In addition, this segment offers Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers’ compensation administrative services, and products that provide access to its provider networks in select geographies. The Group Insurance segment offers life insurance products, including group term life insurance, voluntary spouse and dependent term life insurance, group universal life insurance, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which provide the benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities.
The Large Case Pensions segment manages various retirement products comprising pension and annuity products primarily for tax-qualified pension plans. The company provides its products and services to employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is based in Hartford, Connecticut. As of November 28, 2018, Aetna Inc. operates as a subsidiary of CVS Pharmacy, Inc.
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IndustryInsurance
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No. of Employees47,950
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Website
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Jobs Posted12677
