Job Description

Job Description
Job Summary:

The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Characteristics of the Vice President of Operations:

* Performance driven professional based on data and KPIs (key performance indicators)
* Inspirational leader with an ability to develop and lead talent to meet and exceed established goals that drive the business performance in an area of responsibility
* Growth minded and able to drive YOY organic top line growth within area of responsibility
* Well versed in finance with full P&L accountability and ability to drive YOY performance improvements
* Drives a strong cash flow position through a disciplined approach
* Skilled in navigating up, down, and across a complex operational environment and matrixed organization

Duties/Responsibilities:

* Establishes, implements, and communicates the strategic direction of the organizations operations division.
* Collaborates with senior operational leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
* Collaborates with other divisions and departments to carry out the organizations goals and objectives.
* Responsible for overall management, growth, and profitability of the operations in the region
* Plans, develops, directs, and monitors all operational and fiscal activities for the operations to ensure quality and consistency with company standards
* Drives the adoption of new company service offerings and go-to market campaigns
* Develops and maintains positive and interactive partnerships with clients, prospects, partners, vendors, and team members
* Provides leadership to multiple Regional Directors, Branch Managers, and /or District Managers to ensure both the retention of current customers and the acquisition of new customers by providing high quality and cost-effective services based on a continuous improvement mindset.
* Provides guidance to region operations management in the identification and resolution of complex issues which may be sensitive in nature.
* Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
* Establishes, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent support and execution.
* Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
* Work with team to execute a sales strategy that will maximize sales objectives and bring services into new markets and clients.
* Collaborates with legal and HR driving the strategic development, implementation and management of labor relations programs, policies and services that maximize employee and manager satisfaction and reduces grievances and claims
* Establishes and administers the departments budget.
* Presents periodic performance reports and metrics to senior operational leadership.
* Maintains knowledge of emerging technologies and trends in operational performance.
* Identifies training needs and ensures proper training is developed and provided.
* Performs other related duties as assigned.

Minimum Requirements

* Demonstrated understanding of accounting/finance, including development and monitoring of budgets as well as understanding of factors impacting financial results
* Ability to prioritize projects, handle multiple assignments simultaneously, and ability to meet strict deadlines
* Excellent verbal and written communication skills.
* Strong supervisory and leadership skills.
* Extensive knowledge of the principles, procedures, and best practices in the industry.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Proficient with Microsoft Office Suite or related software.

Education and Experience:

* Bachelors Degree or equivalent operational / leadership experience in similar role within the industry
* 5+ years Operational Leadership experience
* Successful P&L responsibility over a geographic region or multiple territories/product offerings