Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

As a Fraud & Claims Ops Specialist 2, you will provide exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. Customer contact is made through inbound and/ or outbound calling to complete investigation. May also involve contacting third parties for research. May utilize strong communication (verbal and written ) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.

This position will start on May 3, 2021. Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday 8:30am-5:30pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.

We are hiring for following schedules (will vary upon availability):
1230p-900p (off Sun/Tues) and 900a-530p (Saturday)
130p-1000p (off Sun/Wed) and 900a-530p (Saturday)
230p-1100p (off Sun/Fri) and 900a-530p (Saturday)

Required Qualifications
* 6+ months of customer service or military experience; or an AA/AS degree or higher

Desired Qualifications
* 1+ year of customer service experience
* Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
* Intermediate Microsoft Office skills
* Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
* Ability to navigate multiple computer screens while working on the phone
* Excellent verbal, written, and interpersonal communication skills
* Experience assessing and meeting the needs of customers
* Customer service focus with the ability to listen to customer needs and recommend solutions
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Debit card experience
* 1+ year of debit card experience
* Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
* Bilingual speaking proficiency in Spanish/English

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

AL-Homewood: Min: $33,300 Mid: $37,800 Max: $47,600

Street Address
AL-Homewood: 200 Wildwood Pkwy - Homewood, AL

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.