Job Description

GENERAL DESCRIPTION:

* Assists Onsite Regional Manager and Supervisors with daily operations of the region with a specific focus on account coverage

ESSENTIAL FUNCTIONS:

* Provides account coverage within the region to ensure uninterrupted customer service.
* Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
* Responsible for trouble-shooting and maintaining Stryker Endoscopy equipment.
* Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
* Effectively builds and maintains relationships and trust in both new and existing accounts
* Supports Regional Manager and Supervisor with daily operations, planning, and administration
* Supports regional projects and continuous improvement initiatives
* Supports quality and lean initiatives by observing best practice utilization and communicating to RQA and Supervisor
* Supports onboarding and training of new specialists
* Supports the implementation of new customer accounts
* Communicates injuries, reportable occurrences and performance related feedback
* Provides Onsite Regional Manager and Supervisor with information from team leaders / specialists with essential material for reviews, corrective actions and other administrative duties regarding specialists.
* Adheres to all policies and procedures put forth in the sales code of conduct.

QUALIFICATIONS:

* College Degree Preferred
* Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques.
* Must have proven competency in on the job training
* Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
* Up to 80% overnight Travel Required
* Must be able to review printed materials.
* Must be able to communicate with large groups of people.
* Must be able to communicate telephonically.
* Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
* Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
* Must be able to generate and explain detailed forecasts, guidelines and procedures.
* Must be able to analyze and resolve non-routine product issues using independent judgment.
* Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
* Excellent analytical skills.
* Excellent interpersonal skills.
* Excellent equipment problem-solving skills.
* Excellent organizational skills.
* Excellent Leadership skills.
* Demonstrates professional work ethic and attitude at all times.
* Respects patient confidentiality.