Job Description

eArchive Service Delivery Lead



Primary Location: Plymouth Meeting, Pennsylvania, United States Full time R1174179 Date Posted: 03/08/2021

Job description

Job Overview
Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Essential Functions
Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Monitors performance against existing service agreements and ensures clients obligations are met.
Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
Builds and manages a team of 3 - 5 technical specialists in the delivery of migration services
Conducts product/services and process training for clients and other employees.
Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
May represent IQVIA on external client projects.

Qualifications
Bachelor's Degree Preferred
Five (5) years of related work experience Required
One (1) to Two (2) years experience as an IQVIA Client Service Representative
Expert knowledge of the concepts, practices and procedures of the client service representative field Required
Expert knowledge of IQVIA products Required
Pharmaceutical experience Required
Meeting facilitation, presentation and training experience Preferred
Proficiency in PC applications, such as Excel
Ability to: communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Good business acumen
Demonstrated problem solving, analytical and expert customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly
Accredited in multiple business lines of Company service certification program required

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.