Job Description

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. Thats why were committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If youre a leader of any level or experience and this job description resonates with you, lets talk.

Job Summary

The Center of Excellence Director is responsible for leading a US based team to deliver COE services, managing associated technology to deliver these services in support of service lines of Engineering, Facility Management, Energy & Sustainability, Project Management and Environmental Health & Safety. This position requires collaboration with the Account Leadership team, the Client, and Regional Leadership to enable consistent delivery of JLL Services for the WeWork Account. Results are primarily obtained through continuously innovating Operational procedures, Client collaboration, partnering with business intelligence (BI) and peer service lines to build innovative tools, dashboards and processes for developing governing results while communication results.

The candidate must be able to lead a large team through high performing team leader, direct reports who are responsible for service lines within COE. Leadership includes establishing the strategy for COE, supporting the team with operational details as needed, consistently making effective, high quality decisions and guiding the team through critical situations.

Key Responsibilities

* Establish strategy and goals for COE and support direct reports to execute against COE and client goals.

* Accountability for results of the COE team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Inspections used to build Repair & Maintenance budgets, work order management, Communications and PMO activities and centrally executing Client initiatives.

* Accountability for supporting Engineering in the areas of JLLs Operations Compliance Program (OCP), preventative maintenance programs, Development and Management of Facility Inspection program, Mobile Engineering processes if applicable.

* Accountability for results for COE EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulations including managing the client database for all properties.

* Governance of regional staff of Facility Management and Engineering, responsible for direct execution of consistent services which includes development and management of applicable playbooks for the WeWork Account.

* Support growth of JLL Services on the WeWork Account which includes maintaining rapport with JLL Corporate service lines and developing service and technology offerings.

* Collaboration and leadership with peer Business Services leaders on account.

Qualifications

* Bachelors degree and MBA or other secondary degree is preferred

* A minimum of 10 years experience in commercial real estate and/or Facilities Management

* Proficient knowledge of Facilities management, Facilities Engineering, Energy and Sustainability, and Environmental and Safety

* Experienced in supporting Hospitality, Retail and Office Based portfolios

* Previous experience leading large teams in a fast-paced, agile environment

* Excellent verbal and written communication skills with the ability to communicate measurable results in storytelling format

* Advanced skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Teams, Outlook, and Access)

* Outcome-based mindset

* Detail oriented, organized, flexible, and a desire to tackle new challenges

* Ability to move people to action, including self, with a sense of urgency

* Proven track record of excellent internal and external customer service

What you can expect from us

We succeed togetheracross the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL.

Apply today!

Apply quoting reference REQ135901at jll.com/careers.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.