Customer Sales Representative
Posted on: 11 Mar 2021
Lincoln, NE
Job Description
Job Description
STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit www.stanleyhealthcare.com
Position Summary
The Customer Sales Representative will sell products and services, uncover customer needs, and process a high volume of product re-orders via inbound telephone calls and emails within a team environment while delivering exceptional customer service in accordance with Company policies and procedures.
Essential Job Functions
* Answering or return calls to customers to place orders, learn about and address their needs, and work closely with other team members to provide outstanding service to our customers.
* Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
* Engaging in active listening with callers, confirming or clarifying information as needed.
* Building relationships with clients and other team members based on trust and reliability.
* Utilizing software, databases, and tools appropriately.
* Understanding and striving to exceed team goals while providing excellent consistent customer service.
* Utilize consultative approach to evaluate and understand customers business and opportunities for cross sell opportunities and lead generation
* Additional duties as assigned.
Basic Qualifications
* High School Diploma or equivalent.
* 1+ years experience telephone-based customer service or tele-selling experience.
Preferred Qualifications
* Bachelors Degree or equivalent is preferred
* Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
* Proficiency with computers, especially with CRM software (such as Salesforce), and strong typing skills.
* Ability to ask probing questions and uncover needs for additional products and services.
* Strong time management and decision-making skills.
* Adaptability and accountability.
* Ability to work independently and manage their time efficiently
* Be self-directed and capable of prioritizing opportunities and performing multiple tasks.
SBDCSS
Stanley Black & Decker
New Britain, CT
Stanley Black & Decker, Inc. engages in tools and storage, industrial, and security businesses worldwide. Its Tools & Storage segment offers power tools and equipment, including professional products, such as professional grade corded and cordless electric power tools and equipment, and pneumatic tools and fasteners; and consumer products comprising corded and cordless electric power tools primarily under the BLACK+DECKER brand, as well as lawn and garden products and related accessories, and home products.
This segment sells its products through retailers, distributors, and a direct sales force to professional end users, distributors, retail consumers, and industrial customers in various industries. The company’s Industrial segment provides engineered fastening products and systems to customers in the automotive, manufacturing, electronics, construction, aerospace industries, and others; sells and rents custom pipe handling, joint welding, and coating equipment for use in the construction of large and small diameter pipelines, as well as provides pipeline inspection services; and sells hydraulic tools and accessories.
This segment also serves oil and natural gas pipeline industry and other industrial customers. Its Security segment designs, supplies, and installs commercial electronic security systems and provides electronic security services; offers healthcare solutions, which include asset tracking, infant protection, pediatric protection, patient protection, wander management, fall management, and emergency call products; and sells automatic doors to commercial customers. This segment serves consumers, retailers, educational, financial, and healthcare institutions, as well as commercial, governmental, and industrial customers. The company was formerly known as The Stanley Works and changed its name to Stanley Black & Decker, Inc. in March 2010. Stanley Black & Decker, Inc. was founded in 1843 and is headquartered in New Britain, Connecticut.
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IndustryBusiness Services
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No. of Employees60,767
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Jobs Posted2280
