Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers needs are understood and supported. The group is also accountable for ensuring regulators expectations are met and that employees have the tools and training necessary for success.

The Analytic Consultant is responsible for very complex partner assignments to identify and define strategic business issues that require analyses and translates this information into insight, knowledge and understanding of the business and the industry. Consults and performs very complex analyses involving data mining from multiple sources and/or predictive modeling, regression/multivariate, financial, comparative analysis, customer/demographic analysis, etc. Analytics involved generally span multiple functional areas/business lines/data sources.

Key responsibilities:

* Identifying opportunities for additional statistical models and/or creating sophisticated computer modeling approaches to analyze and forecast business performance.
* Participating in and/or leading management information capabilities development work; interpreting and presenting results of analyses and recommendations to senior management.
* Ensures adherence to data management/data governance regulations and policies. Data involved may be very large, structured or unstructured, and from multiple sources.
* Maybe involved directly or indirectly in the technical build-out and/or support of databases, query tools, reporting tools, BI tools, dashboards, etc that enable analysis, modeling, and/or data visualization.
* Leads project/virtual teams and mentor lower level staff.

Required location listed on job posting. Telecommute is an option for this position.

Required Qualifications
* 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling
* 6+ years of experience with SAS or SQL, or other data management, reporting and query tools

Desired Qualifications
* Extensive knowledge and understanding of research and analysis
* Strong analytical skills with high attention to detail and accuracy
* Excellent verbal, written, and interpersonal communication skills
* 1 + years of experience writing Business Requirements Documents (BRD's)
* Ability to translate business needs into complex analysis, designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product.
* Experience navigating through ambiguity
* Experience designing and optimizing complex SQL queries involving table joins and correlated sub-queries on large scale data tables
* Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
* Ability to translate and summarize complex data into understandable, actionable information and recommendations
* Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Ability to identify customer needs and obstacles and take the necessary steps to problem solve
* Ability to incorporate multiple data sources and develop strategies/operational processes
* Ability to gather end-user requirements regarding reporting needs

Other Desired Qualifications
* Knowledge and understanding of research and analysis

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.