Product Service Analyst
Posted on: 29 Jan 2021
Tucson, AZ
Job Description
Career Area:
Marketing / Sales / Product Support
Job Description:
* Serve as a Team Lead to bring Caterpillar Electric Rope Shovel group and regional resources together to improve the product performance of the ERS fleet
* Perform data analytics and investigation to uncover opportunities to improve the reliability and durability of the ERS product
* Possess knowledge of reliability engineering, capable of speaking the mining equipment reliability language with dealers and customers
* Provide visibility to product performance at certain critical sites via regular communication and reporting to the ERS leadership teams
* Influence ERS Leadership to accelerate and to deliver interim containment and permanent corrective actions and support that mitigate the impact of product issues
* Work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences
* Confront complex issues or problems which require careful analysis and diagnosis
* Serve as a Continuous Product Improvement Lead to resolve systemic issues using Six Sigma methodologies
* Serve as a Continuous Product Improvement Lead to process Safety and Compliance related activities
* Possess a deep understanding of the product support related publications, capable of taking action to improve and maintain the quality of customer facing documentation
Basic Qualifications:
* Bachelors degree from an accredited college or university.
Top candidates will also have:
* 3 plus years experience of Mining Equipment and maintenance practices and applications, such as in reliability engineering and product problem management
* Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit and Caterpillar to take specific actions
* Proficient with data analytics, excel and database management
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Relocation is available for this position.
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here.
Caterpillar
Deerfield, IL
Caterpillar Inc. manufactures and sells construction and mining equipment, diesel and natural gas engines, and industrial gas turbines. Its Construction Industries segment offers asphalt pavers, compactors, cold planers, feller bunchers, harvesters, motorgraders, pipelayers, road reclaimers, skidders, telehandlers, and utility vehicles; backhoe, knuckleboom, compact track, multi-terrain, skid steer, and track-type loaders; forestry and wheel excavators; and site prep and track-type tractors.
The company’s Resource Industries segment provides electric rope and hydraulic shovels, draglines, rotary drills, hard rock vehicles, track-type tractors, mining trucks, longwall miners, wheel loaders, off-highway and articulated trucks, wheel tractor scrapers, wheel dozers, landfill and soil compactors, machinery components, electronics and control systems, select work tools, and hard rock continuous mining systems.
Its Energy & Transportation segment offers reciprocating engine powered generator sets; reciprocating engines and integrated systems for the power generation, marine, oil, and gas industries; turbines, centrifugal gas compressors, and related services; remanufactured reciprocating engines and components; and diesel-electric locomotives and components, and other rail-related products.
The company’s Financial Products segment provides operating and finance leases, installment sale contracts, working capital loans, and wholesale financing; and insurance and risk management products. Its All Other operating segment manufactures filters and fluids, undercarriage, ground engaging tools, fluid transfer products, precision seals, and rubber sealing and connecting components; parts distribution; integrated logistics solutions and distribution services; and digital investments services.
The company was formerly known as Caterpillar Tractor Co. and changed its name to Caterpillar Inc. in 1986. The company was founded in 1925 and is headquartered in Deerfield, Illinois.
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IndustryManufacturing
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No. of Employees104,000
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Website
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Jobs Posted1597
