Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of Americas diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers round-the-clock banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the companys customer and employee experience, business and risk management transformation, and growth agenda.

Cornerstone Application Production Support Team

Enterprise Core Services (ECSPM) is a key horizontal organization within Enterprise Information Technology (EIT) / Enterprise Chief Information Office (ECIO). The primary mission for core services is the delivery of technology solutions with sustainable compliance, efficiency and innovation across the bank. As ECSPM moves forward the big opportunity is to create common solutions and services that are measurable and that the entire Wells Fargo enterprise can take advantage of to simplify, modernize and transform

The Cornerstone Application Production Support (CAPS) team provides Level 2 production support for Cornerstone, which is an enterprise customer due diligence, AML, and KYC globally satisfying multiple regulatory jurisdictions. This team provides key IT Service Management services including Production Support, Incident Management, Problem Management, Change Management, and Release & Deployment Management.

Level 2 support comprised of application support personnel responsible to ensure full availability during business hours or as agreed by the stakeholders. This includes responding to customer requests to ensure all customer requests are satisfied in a timely fashion and if necessary, utilize work around technical solutions. Support is provided by follow the sun model and is escalation point for engagement by technology, business, and operations for all application issues.

This application support specialist position is responsible for performing Production support functions and execution of application support services including service requests, incident triage, ticket management, change deployment and root cause analysis. Expected to work closely with more senior SMEs and development to grow knowledge of the application in support of our core business needs.

Successful characteristics for this role: Delivery of production support services, developing strong partnerships, balancing multiple priorities, understanding and supporting a changing environment, and driving efficient improvements.

Responsibilities include:

* Deliver day-to-day application production support services for Cornerstone (CDD/KYC/AML)
* Lead technical triage activities for Low to medium severity incidents
* Complete critical requests on demand to support our clients and application.
* Troubleshoot complex production issues leverage partner teams and learn from Subject Matter Experts
* Drive efforts to find root cause as part of problem management and to provide
* Facilitate continuous improvement to increase stability, client delight and operational excellence.
* Identify and aid with development of improvements through automation.
* Build strong partnerships across technology, business, and operational teams.
* Able to be successful in a matrixed structure with a globally dispersed virtual team.

Required Qualifications
* 5+ years of systems support analysis experience demonstrated through work or military experience
* 3+ years of experience working in managed services as demonstrated through work, military, or education
* 1 + year of Core Java experience
* 1+ year of SQL experience
* 1+ year of Autosys experience

Desired Qualifications
* Experience supporting an enterprise-level environment
* Ability to interact with all levels of an organization; including management
* Strong team or technical leadership experience
* Strong verbal, written, and interpersonal communication skills
* 1+ year of Incident Response Protocols and Tools experience
* 1+ year of middleware development experience
* 1+ year of experience working in a large enterprise network organization
* A BS/BA degree or higher in science or technology
* 1+ year of customer service experience
* 1+ year of operations environment experience
* 1+ year of risk and regulatory compliance experience
* Good analytical skills with high attention to detail and accuracy
* Good verbal, written, and interpersonal communication skills
* Knowledge and understanding of Anti Money Laundering (AML) financial compliance investigations
* Knowledge and understanding of Autosys
* Knowledge and understanding of technology testing: web-based applications developed in Java or .net framework
* Solid problem solving skills
* Strong analytical skills including the ability to research and resolve confirmation discrepancies
* 1+ year of Java experience
* 2+ years of Autosys experience
* 2+ years of JavaScript framework experience (YUI, Angular, Node)
* 2+ years of JMS (Java Message Service) experience
* Advanced problem solving and technical troubleshooting capabilities
* Knowledge and understanding of JavaScript framework

Other Desired Qualifications
* Knowledge and ability to learn in ensuring availability of application, Periodic Maintenance, Monitoring and Batch processing
* Ability to leans application workarounds, break-fixes, recovery and remediation
* Knowledge or Experience supporting IBM BPM, Webshpere Lombardi Edition, or Integration Designer (IID).
* Knowledge or Experience supporting ETL, and middleware messaging flows using Solace or MQ.
* Knowledge or Experience with application monitoring tools ITRS, AppDynamics and Splunk
* 1 + year of experience working with vendor software, technologies and tools that are enterprise solutions

Job Expectations
* Ability to work on call as assigned
* Flexibility to work in a 24/7 environment, including weekends and holidays
* Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

Street Address
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
AZ-Chandler: 2800 S Price Rd - Chandler, AZ
TX-Irving: 2975 Regent Blvd - Irving, TX
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.