Job Description

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

The Pharmacy Liaison Representative position is responsible for acting as the Single Point of Contact (SPOC) for both customers and designated Regional Account Manager(s) in an assigned geography. The role is designed to provide customer service solutions regarding business issues. Additionally, this role is intended to build upon the customer interaction for increasing volume and market share. The Pharmacy Liaison Representative develops and builds on long-term effective relationships with Healthcare providers, affiliated pharmacy staff and support personnel in various customer locations in the assigned territory to promote the company's services and solutions. Additional responsibility includes growing customer commitment and sales volume. This is done through a balance of both inbound and outbound customer service interactions. Examples include providing patient updates, conducting proactive sales activities when responding to inquiries, and managing patient dashboard based on assigned physician NPIs.

You'll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

Duties and Responsibilities include the following. Other duties may be assigned.

* Act as a single point of contact (SPOC) for assigned customers, with designated Regional Account Manager(s) to support and grow key customer relationships.
* Execute on assigned goals.
* Develops and maintains productive and effective relationships with physicians, nurses, office managers and other applicable customers. Builds customer loyalty and engagement to Optum services by proactively interacting and promptly following-up on patient Rx inquiries.
* Develops and implements business plans, focusing on key performance measures and customer service solutions that positively impact goals, objectives and prioritized activities.
* Provide customers with unique, critical perspective on improving outcomes by providing solutions and key offerings that positively grow Optum's commercial relationship.
* Manages inbound and outbound e-mail, phone calls and faxes for customer service support and follow up. Proactively informs Regional Account Manager(s) of customer issues and resolutions when appropriate.
* Demonstrates an understanding of Pharmacy Operations process, life of a prescription at Optum and the Patient Journey. Understand and support internal processing functions.
* Demonstrates an understanding of the disease state(s), competitors, health care industry trends, etc.
* Collaborates and works closely with management and other departments in the organization.
* Effectively manages and administers territory budgets, expense reporting and internal system applications, including daily reporting of call activity in Salesforce
* Performs other related duties as assigned.
* Travel may be required rarely at management discretion.

Role Competencies:

* Optum Selling Skills
* Business & Professional Acumen
* Key Customer Relationships
* Administration
* Territory Management
* Disease & Product Knowledge
* Teamwork & Collaboration
* Planning & Organization
* Training & Mentorship

Knowledge, Skills and Other Abilities:

* Professional and empathetic demeanor with customer service orientation
* Ability to maintain confidentiality related to customer and patient care issues (PHI)
* Effective telephone and computer skills
* Proficient reading and verbalization skills
* Oral and written communication skills
* Resourceful, acts with initiative to understand case issues through fact finding and problem-solving skills
* Detail oriented and able to prioritize multiple tasks effectively
* Dependable & able to work independently
* Able to manage travel occasionally

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Associates Degree
* 1 year of customer service, medical billing, pharmaceutical or sales experience required.
* Proficiency in Microsoft Products as follows; Teams, Outlook, Excel, PowerPoint and Word
* Ability to work schedule that will require 2 nights a week - 11:30AM - 8PM EST (never on a Friday)
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Iris; previous experience with Optum RX
* Sales Experience

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: pharmacy liaison, UnitedHealth Group, Optum, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately