WLS Digital Transformation Manager
Posted on: 5 Mar 2021
Chicago, IL
Job Description
The position requires a process-disciplined leader with strong operational / system knowledge, project management and facilitation skillsets to drive successful implementations. This person will develop and maintain an extensive expertise in digital functionality and operations processes, while collaborating across a diverse set of stakeholders. This role will be critical in the development of superior client portal functionality for commercial loans servicing across multiple products and lines of business.
Core Responsibilities
* Lead scoping, development, & implementation of client portal functionality enhancements for Chase Connect, JPM Access and JP Online
* Liaise with other digital teams across Commercial Banking to improve all aspects of the digital client experience for loans servicing
* Work closely with WLS Operations teams to understand and capture business requirements for current Ops processes
* Work with Tech team in an Agile process environment to write user stories and build portal functionality that duplicates current Ops processes
* Coordinate rigorous user testing that ensures secure and accurate digital processing
* Work with WLS Operations teams to communicate implementation timing
* Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations and priorities
* Exhibit ownership in managing partnerships by working closely with cross-functional stakeholders across WLS, Technology, & Business leaders
* Effectively communicate to provide regular updates to WLS leadership and the firm, including presentations, executive summaries and summary metrics
Required Qualifications
* Bachelors degree
* Demonstrated project management experience in financial services
* Strong financial experience
* Excellent judgement and independent decision-making ability
* Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
* Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
Preferred Qualifications
* Financial Services operations experience a plus, especially within LIQ, ACBS, ABLE, or Strategy loan systems
* IT or technical experience a plus
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
