Job Description

Job Description
You Lead the Way. Weve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible - and were proud to back each other every step of the way. When you join TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Provides support for major enterprise applications within the organization. Contributes in the investigation and resolution of incidents and problems in systems and services. Contributes with problem identification, escalation and the implementation of agreed remedies and preventative measures. Contributes with the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation, and contributes to Post-Implementation Reviews.

Key responsibilities:

* Participates with the product engineering and delivery & integration teams via Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementation
* Contributes to continuous service improvement by maintaining best practices and knowledge repositories
* Reviews root cause analysis and resolution of problems
* Participates in the development and deployment of preventative maintenance procedures
* Participates in Disaster Recovery Testing
* Participates in discussions between the Business Unit CIO and Infrastructure teams

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Minimum Qualifications

* Up to 2 years of software development experience in a professional environment and/or comparable experience such as
* Exposure to design and coding across one or more platforms and languages (e.g. Java, HTML5, JavaScript, .NET, JCL, COBOL) as appropriate. General Knowledge of distributed (multi-tiered) systems, algorithms and relational databases. Bachelors Degree in computer science, computer engineering or related field strongly desired. Equivalent work experience will be considered in lieu of degree.
* Able to understand of Agile practices.
* Able to understand and leverage data structures and associated components
* Takes part in reviews of own work and reviews of colleagues work
* Has understanding of the core tools used in business and data analysis
* Incident and Problem management
* Understanding of Service Level Management
* Able to demonstrate analytical thinking and adaptive communication
* Able to demonstrate problem solving
* Understanding of the core components of application support

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.