Job Description

Job Description

SUMMARY

This position is operationally focused and ensures operational excellence, monitors, maintains, and supports hardware, software applications, databases, networks, security systems, other operational systems and functional requirements definition. This includes applying extensive domain knowledge and using expert technical skills to support customers, resolve problems, mentor team members, providing training as required, functional / technical requirements gathering, documentation, estimation, planning and project management. This may include the evaluation of new systems during the pre-implementation phases.

RESPONSIBILITIES

* Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.
* Elicits functional requirements and documents these for use by the application development team, the architecture team and other specialty areas.
* Plans and schedules the implementation of hardware and software changes with the application development and architecture teams and with other operational teams.
* Defines SLAs for health of hardware and software systems and selects monitoring tools to be able to ensure that established SLAs are met.
* Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
* Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.
* Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
* Provides customer support by answering business partner questions and maintaining a presence at a help desk or other customer point of contact.
* Leads projects, project estimation, monitor, control, and reporting.
* May select, develop, and motivate assigned staff.
* Responsible for the development of less experienced AutoZoners; mentors and teaches.
* Performs functional / technical requirements gathering, documentation, estimation, planning and project management on large projects.

REQUIREMENTS

* Bachelor's degree in Computer Science, Systems Engineering or related field preferred.
* Typically requires five to eight years experience based on consistently demonstrated capabilities.
* Knowledge of MS Office.
* Functional and/or business knowledge of assigned groups.
* Technical skills may include experience with one or more of: UNIX, Linux, Windows, Cobol, Java, MS SQL, C, C++, Informix, Greenplum, Hadoop, ATG, QT4, Oracle, PostgreSQLOracle, PostgreSQL, PostgreSQL, DB2/SQL, JCL, CSP, CICS, TCP/IP, Networking, LAN administration, data analysis, computer operations, or customer service.
* Advanced problem solving, relevant domain and analytical skills.
* Supervisory skills/people management.
* Subject matter expertise in multiple functional areas
* Expertise in multiple technical areas.
* Functional/technical requirements gathering and documentation.
* Solid estimation, planning and execution skills.
* Large project management, estimating, planning, controlling, and execution.
* Often provides technical supervision to others.