KPMG

Manager, IT Service Management Transformation- ServiceNow

Posted on: 1 Mar 2021

Tempe, AZ

Job Description

KPMG is currently seeking a Manager in CIO Advisory for our Consulting practice.

Responsibilities:

* Support clients in assessing their current IT Service Management environment and creating future state roadmaps to help them achieve their business objectives in a practical manner
* Lead large IT Service Management transformation projects including project management, ITIL process design, solution design, technical tool design, and implementation on an IT Service Management platform
* Leverage knowledge and experience to deliver end-to-end solutions on ITSM Platforms which includes architecting technical implementation of ITSM processes, organizing and prioritizing development efforts, interfacing with vendors and management, and coordinating effort with both internal and client technical teams
* Manage and facilitate development of client deliverables, executive summary read-outs, and detail fact based analyses
* Assist with overall client engagement activities, proposal development, and practice go-to-market offerings

Qualifications:

* A minimum of five years of related consulting or industry relevant experience and strong analytical and problem solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data
* Bachelor's degree from an accredited college/university with exceptional undergraduate performance from a top tier undergraduate institution within a field of study in Business, Technology, Computer Sciences or related fields or applicable work exoerience
* Knowledge of IT Service Management framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within or driving the foundation or implementation of one or more phases of the ITSM framework in your current or a previous role; ITIL foundations certification at a minimum
* Exceptional oral and written capabilities with demonstrated experience developing well structured, logical, and audience relevant communications; must have strong MS PowerPoint and MS Excel skills
* Demonstrated project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams
* Willingness to travel as needed
* Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG

New York, New York

KPMG is a multinational professional services network, and one of the Big Four accounting organizations, along with Deloitte, Ernst & Young (EY), and PricewaterhouseCoopers (PwC). Seated in Amstelveen, the Netherlands, KPMG employs 207,050 people and has three lines of services: financial audit, tax, and advisory. Its tax and advisory services are further divided into various service groups.The name "KPMG" stands for "Klynveld Peat Marwick Goerdeler." It was chosen when KMG (Klynveld Main Goerdeler) merged with Peat Marwick in 1987.With a worldwide presence, KPMG continues to build on our member firms' successes thanks to our clear vision, maintained values, and our people.

At KPMG, our promise of professionalism to each other, our clients and the capital markets we serve compels us to align our culture of integrity with our values, words and actions. At KPMG we are committed to education and lifelong learning as they are central to building strong communities and economies.

  • Industry
    Consulting
  • No. of Employees
    207,050
  • Jobs Posted
    1487

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