Job Description

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery (HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Global Human Resources Service Delivery (HRSD) is a best-in-class, Global HR Service Delivery organization of approximately 650 people, servicing the entire global population of JPMC, currently totaling over 240,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, HR Call Center (accessHR), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging the core principles that define the groups culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.

Overview:

As an HR Operations Risk and Compliance Manager Associate, you will concentrate on the oversight of all reporting, data integrity, risk analysis and process improvement of records between JPMorgan Chase and the Nationwide Mortgage Licensing System (NMLS) Registry in compliance with the SAFE Act. In addition, the candidate will be responsible for ensuring Regulation G compliance. They must be able to work on multiple tasks and projects simultaneously and have strong organizational skills that enables them to prioritize their work accordingly.

The SAFE Act requires that all Mortgage Loan Originators (MLO) register with the NMLS before being able to perform all financial and mortgage loan job functions.

Essential Functions:

Oversee all reporting and analysis functions for the SAFE Act Registration and Compliance Team

Responsibility for JPMCs data integrity (reporting and data) that will serve as compliance checks to support SAFE ACT standards

Manage audit reporting to validate data is functioning correctly

Partner with Internal Audit during audit time periods as well as other opportunities during the year that can enhance the accuracy and investigation of reporting capabilities

Manage relationship with HR Technology during projects and day to day issues including proposals, system design, testing/pilots to implement database changes; suiting ever-changing business process needs

Partner with other HR teams and Line of Business clients on ad hoc reporting needs

Ownership and proactive management of policies, processes and procedures. Develop new or amend existing policies, identify gaps and liaise as necessary with other business units and stakeholders to escalate issues for resolution.

Manage the Annual Renewal project and report to HR and senior management regarding escalations and progress

Responsible for collecting and evaluating all communications from NMLS to report changes with the SAFE Act team and update LOB partners as needed

Project lead for all NMLS system upgrades and government regulation changes

Oversight of Quality Assurance process

Act as senior member of the team providing support to management, as needed, for daily work assignments, projects and team support

Prepare and deliver state of the program presentations to HR and LOB management

Written communications to affected employees, managers and HR partners

Coach new team members, answer questions, and provide other general assistance as needed

Provide additional support within department as necessary

Qualifications:

3-5 years of demonstrated strong process-oriented, problem solving and analytical skills

3-5 years of work experience in an operations environment with prior management experience

Intermediate to advanced technical skills of Microsoft Excel; must be able to create pivot tables, graphs, manipulate data from multiple data sources and execute simple formula functions

Proficient knowledge of control and risk management concepts as well as control execution activities

Strong organizational skills and ability to manage multiple competing projects

Results and action oriented; ability to achieve quality results in extremely tight timeframe

Excellent written and verbal communication skills

Able to maintain a high degree of confidentiality

Self-starter with the ability to work independently in a fast-paced environment

Effective at building and maintaining relationships with clients at all levels

Strong customer service skills with the ability to handle and resolve employee data related issues

Must be able to maintain a high degree of confidentiality

Proven ability to quickly master complete understanding of processes and procedures internal and external to the department

Intermediate to advanced skills of reporting tools (i.e., Business Objects) preferred

Bachelors degree preferred