Job Description

Key Responsibilities Include

Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely

Point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, on trade booking / issue resolution

Coordinate globally with London and Asia peers on process/system improvements, and client relationships

Support of clients trading Equities and Fixed Income in local and global markets

Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.

Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue

Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.

Assistance on Projects pertinent to the desk, and participate in new project initiatives when required by business demands

High level of client service focus and Responsible for understanding end to end system processing and the transaction cycle

Monitoring & Adhere to daily work flow queues and ensure work is completed daily and all day to day queries dealt with within required SLAs and escalate issues to the team leader.

Provide operations subject matter expertise and value added services to clients where required.

Strong time management skills required to meet the internal and external deadlines/cutoffs

Meeting with clients along with client service

Qualifications

Associate or Equivalent

3 year minimum experience in the industry is preferred

Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams

Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary

Strong leadership skills with the ability to take ownership and responsibility

Skillset to properly escalate issues to management, controls team and front office sales and trading teams.

Team Player, but also must be able to work independently

Highly organized, able to multi-task in a fast paced environment

Positive Can Do attitude

Ability to work under pressure, prioritizing tasks according to risk and client profile

Ability to drive and manage global initiatives and projects driven by the business, industry or operations

Strong communication skills required for quarterly review meetings with clients

Strong analytical and problem solving skills, including the ability to understand the external clients perspective when applying solutions

Strong organizational and prioritization skills

Creative problem solving with a focus on improving / maintaining client relationships

Exceptional attention to detail

Equity and Fixed income knowledge is a plus

Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions