Job Description

Requisition Number: 79909

Duties & responsibilities for Services Technician Windows & Networking - Remote

Key Responsibilities

Other duties may be assigned. These duties are representative of the duties and skills required, but all personnel may be required to perform duties outside of the normal responsibilities from time to time, as needed.

Shift work on a 24/7 Intake operations Center



Monitor and handle tickets in the system assigned to our team



General system troubleshooting



Utilize all available internal and vendor resources to identify and resolve issues within customer service level agreements and expectations



Intermediate Server (Windows and Linux), Network and Hardware troubleshooting



Complete scheduled intermediate level maintenance, management and network administration activities on servers, network devices or other infrastructure appliances



Track progress and resolution of incidents in ticketing system with accuracy and well documented notes



Communicate effectively with Internal and External customers



Knowledge management; create and/or update internal documentation

REQUIREMENTS



2+ years working in an enterprise call center, NOC or equivalent supporting IT Infrastructure and Network/Server technologies that includes administration, support, troubleshooting and implementation of servers, networks, and virtualization assets.



Positive attitude and strong interpersonal skills (will be in direct contact with users)



Strong Initiative, organizational skills and detail oriented



Ability to collaborate and work well in and with teams



Punctuality and schedule adherence

Fundamental understanding of concepts



Solid knowledge and experience supporting Windows Server 2016 and above



Active Directory, DNS, DHCP

Fundamentals of Server Virtualization (VMware)



General networking knowledge (IP connectivity, routers, switches, VPN)

Additional technical Skills

Associates Degree or above

IT Infrastructure support and experience in one or more of the following technology areas is a plus:



Application troubleshooting background



Data Network: Cisco switches, routers and firewalls



Voice Networks



Servers: Unix, Linux



Server Virtualization (VMware)



Storage: SAN/LAN, Data Protection



Security Infrastructure



Messaging Services: Exchange, SMTP



IT Certifications a plus Any specific Certs



Hardware troubleshooting (Cisco UCS, HP, Dell)

Cloud Technologies (Azure, AWS)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || None || None || US - Chicago, IL; US - Cincinnati, OH; US - Cleveland, OH; US - Columbus, OH; US - Minneapolis, MN; US - Plano, TX; US - Tampa, FL; US - Tempe, AZ ||

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