Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

The Online Fraud Claims Team located in Salt Lake City is responsible for the investigation and resolution of customer disputes for Online Banking transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision-making skills, and research skills to become part of a dynamic team providing exceptional customer service. Successful candidates will work well in a fast paced/time-sensitive, high pressure, quality oriented work environment. These positions require the review and resolution of Online Banking claims that have been filed by our customers.

Duties include but are not limited to:
- Research and analyze complex transactions, claim and documentation using multiple on-line systems with technical proficiency and work on projects/tasks as required by the department
- Gather pertinent information to process and resolve claims by communicating with customers and/or merchants/financial institutions to determine the outcome of the claim
- Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all the required information to assist the customer in resolving their claim

Start date: April 19, 2021

Training schedule: Monday - Friday, 8:00 am - 5:00 pm for 4 weeks

Working schedule after training: Monday - Friday, 9:00 am or 9:30 am 6:00 pm

Location: 260 Charles Lindberg, Salt Lake City, UT

CAREER ADVANCEMENT OPPORTUNITIES! You will have an opportunity to participate in a career growth program to help you achieve your development and career goals.
Progressive Career Path: Fraud & Claims Operations Specialist 3 & 4; Fraud & Claims Analyst 1 & 2; Fraud & Claims Operations Manager 1 & 2 or Fraud & Claims Ops Consultant 2 & 3
Salary - Highly Competitive Salary!
Benefit packages include Medical, Dental and Vision Plans for team member and family!
401k up to 6% company match!
New Team members may be eligible to receive up to 30 paid days off annually, to include 10 bank holidays and 2 personal holidays.
Tuition Reimbursement Opportunity!

Required Qualifications
* 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higher

Desired Qualifications
* Strong organizational, multi-tasking, and prioritizing skills
* Outstanding problem solving and decision making skills
* Strong research skills
* General ledger experience
* Excellent verbal, written, and interpersonal communication skills
* Ability to work effectively under minimal supervision and follow specific guidelines
* Advanced Microsoft Office (Word, Excel, and Outlook) skills
* Experience with Regulation E
* Experience with Online Banking Systems such as Customer Contact Management (CCM), Customer Information View (CIV) and Customer Service Application (CSA)
* Knowledge and understanding of ATM, debit card fraud, and non-fraud claims management
* Knowledge and understanding of customer fraud claims
* Knowledge and understanding of OFC (Online Fraud Claims)
* Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
* Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

Job Expectations
* Ability to work nights, weekends, and/or holidays as needed or scheduled
* Ability to work additional hours as needed
* Flexibility to work from home and meet the home eligibility assessment conditions, based on business need

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

UT-Salt Lake City: Min: $33,300 Mid: $40,800 Max: $51,800

Street Address
UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.