Job Description

Position Overview:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our companys success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers experience. We empower our employees to act as owners and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Position Overview:

The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize customers tools to research and resolve customer inquiries. Develop a relationship with key stakeholders at all levels. Function as a point of contact for internal and external team regarding financial activities as it relates to the Distributor Support Channel Team.

Responsibilities:
Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.
Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
Identify problems as they occur and take appropriate steps to solve or escalate them to management.
Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge/Skills, Education, and Experience:
2-5 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
Strong data analytical and problem solving skills in identifying patterns and trends.
Able to work independently with minimal supervision.
Ability to excel in a high volume and fast-paced environment.
Demonstrate good analytical and organizational skills
Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, and Experience
Associate Degree.
Prior experience with SAP or CRM systems.

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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