Job Description

Start Date: March 29th, 2021

Training Schedule: 11:30AM-8PM Monday/Friday

Schedules: 12:30PM-9PM Sat/Sun (3)
12:30PM-9PM Thurs/Fri (2)
10AM-6:30PM Sat/Sun (2)
10AM-6:30PM Thurs/Fri (1)
1:30PM-10PM Sat/Sun (5)
11:30AM-8PM Thurs/Fri (2)

We are located at 2415 Century Pl SE, Hickory, NC 28602 , right off Tate Blvd.

What does an outstanding Customer Service Representative do?

You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you.

As a Customer Service Representative, you can look forward to:

PEOPLE who are caring and friendly and want you to succeed

Great CULTURE, Team environment that is fun, encouraging and engaging.

Taking PRIDE in what we do

Basic requirements for consideration:

Flexible Schedule

One year call center experience

Work experience with internet navigation and technology.

Preferred qualifications:

Experience with an online bill pay service.

Strong work tenure with previous roles lasting a year or more.

Experience working in a metric driven environment.

Fiserv offers a competitive compensation and benefits program including:

$15-16 per hr. Spanish Bilinguals needed! Receive a 6% premium on top of hourly rate! *5-12% Shift differential for eligible hours worked evenings and weekends*

Medical/Dental/Vision Coverage (eligible on your first day of employment), On site cafeteria, Unlimited free beverages, Tuition Reimbursement, casual dress environment, Lucrative paid time off program.

Pre-employment background, credit, and drug test are required.

Learn more about Fiserv:

Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.