Job Description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Our leaders are capable of managing at scale while being curious about process details, new initiatives and operational complexity.

The Sr. Manager of Amazon Logistics (AMZL) Launch Operations will lead a team that focuses on a) fast network expansion prioritizing execution over cumbersome processes, b) aligning efforts and interests of operations and cross functional teams to ensure quality of launches and c) reducing costs and inefficiencies through innovation and process improvements. The Sr Manager of AMZL Launch Operations will work closely with both corporate and field operations teams.

Key responsibilities include:

Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

Create, communicate, and manage budget for projects

BASIC QUALIFICATIONS

Bachelors degree from an accredited university or equivalent experience
10+ years of experience in operations and project/program management
2+ years of experience analyzing cost/benefit of proposed project
Experience leading direct reports, including development and performance management

PREFERRED QUALIFICATIONS

Advanced degree - MBA, MS or MA
Demonstrated ability to own projects, think big and influence across all levels of an organization
Experience/certification in Lean/Six Sigma Mfg. methodologies
5+ years of advanced Microsoft Excel skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.