Job Description

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebooks Global Operations team exists to help them. Within Global Operations, Community Operations aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. The Process team within CO works on improving the support experience for different Facebook products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Facebook community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. The Misinformation Process team drives these efforts in service of our overall Community Integrity objectives in close partnership with a large cross functional team. On this team, you will have the opportunity to directly protect the safety of the Facebook community by leading a team responsible for building protocol, strategies and operations to reduce the prevalence of misinformation on our platforms. Misinformation Project Managers help protect the integrity of Facebook News Feed by analyzing patterns of activity and investigating trends to help enforce Facebook policies, as well as organizing cross-functional teams to take action. You will work alongside Product Managers, UX Researchers, Data Scientists, and Engineers to proactively identify and independently lead strategic projects geared towards reducing the spread of misinformation and low-quality content. As a Project Manager, you will identify areas for process improvement, help us intelligently scale our operations by optimizing and automating processes and solve challenging problems and applying insights to help meet tomorrows challenges. Successful candidates for this role have strong critical thinking and problem-solving skills, can navigate ambiguity and are always looking for strategic opportunities to improve how systems and processes work.

Misinformation Project Manager, Community Operations Responsibilities

* Drive resourcing decisions by managing budget and operational performance tradeoffs across all Misinformation Human Review workflows

* Conduct Vendor Management of human review resources to ensure quality assurance in rating decisions across several workflows in collaboration with other Project Managers

* Cultivate relationships and collaborate with cross-functional partners to shape, support, and execute product goals

* Ensure product success through targeted product feature development and quality assurance

* Conduct forensic deep dives into integrity abuse to inform product direction or define new enforceable policies

* Work with Integrity Data Analysts to operationalize metrics and team goals to measure Facebook's effectiveness at combating integrity issues

* Identify and share insights and learnings to develop scalable solutions

* Manage multiple different work flows and execute on key long-term strategic initiatives and projects

* Support new ideas through experimentation, ad hoc analytics, and framework development

* Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications

* 6+ years of work experience in an operations, project management, consulting, or equivalent environment

* 6+ years of work experience leading projects with cross-functional partners

* Experience initiating and driving projects to completion with minimal guidance

* Experience being a connector across teams and managing a program/project against KPIs through to completion

* Experience communicating to a variety of audiences and explaining analyses to both technical and non-technical audiences

* Experience identifying trends and insights from large data sets

* Experience developing and documenting procedures and workflows

Preferred Qualifications

* Bachelors and/or Master's degree

* Experience using SQL

* Experience using a project management method (e.g. Scrum, Lean, Waterfall)

* Experience assessing, analyzing and resolving complicated issues, and distilling that complexity into simple and concise concepts

* Threat intelligence, abuse detection and investigation experience

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.