Field technical support technical
Posted on: 19 Feb 2021
Remote, MD
Job Description
Job Descriptions
Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.
Responsibilities:
* Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
* Provide software service, post- sales or service delivery support for local accounts on standard systems.
* Respond to service, product, technical, and Customer- relations questions .
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.
Knowledge and Skills:
* Thorough knowledge of organization and policies.
* Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
* Ability to build and maintain ongoing relationships with customers, peers and support partners.
* Ability to perform while under high-pressure situations.
HP Inc.
Palo Alto, CA
HP Inc. provides personal computing and other access devices, imaging and printing products, and related technologies, solutions, and services in the United States and internationally. The company operates through three segments: Personal Systems, Printing, and Corporate Investments. The Personal Systems segment offers commercial and consumer desktop and notebook personal computers, workstations, thin clients, commercial mobility devices, retail point-of-sale systems, displays and other related accessories, software, support, and services.
The Printing segment provides consumer and commercial printer hardware, supplies, solutions, and services, as well as scanning devices. The Corporate Investments segment includes HP Labs and business incubation projects. It serves individual consumers, small- and medium-sized businesses, and large enterprises, including customers in the government, health, and education sectors. HP Inc. has a strategic alliance with Siemens AG; and collaboration with SmileDirectClub. The company was formerly known as Hewlett-Packard Company and changed its name to HP Inc. in October 2015. HP Inc. was founded in 1939 and is headquartered in Palo Alto, California.
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IndustryInformation Technology
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No. of Employees55,000
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Website
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Jobs Posted361
