Customer Experience Specialist (Advisor)
Posted on: 18 Feb 2021
Mishawaka, IN
Job Description
The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while providing them with relevant and memorable solutions.
Our Best Buy Advisor maintains knowledge of technology products and services through necessary trainings and certifications as well as self-development. The Advisor learns fundamental sales and customer service skills while having the opportunity to train across the departments they're most excited about.
Our Advisors support the operational processes of sales, returns and exchanges when working in customer service. They also work closely with other employees to demonstrate, promote, and sell products and services within all store sales zones as needed.
Key Responsibilities
* Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
* Engages customers using acquired skills to complete and support the customer experience.
* Processes transactions such as sales orders, returns and exchanges.
* Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.
* Applies the appropriate knowledge and expertise through ongoing learning and self-development.
* Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
* Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
* Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.
* Maintains merchandising and department readiness to serve customers within a specified area.
Basic Qualifications
* Ability to work successfully as part of a team
Preferred Qualifications
* 3 months experience working in customer service, sales or related fields
Best Buy
Richfield, MN
Best Buy Co., Inc. operates as a retailer of technology products, services, and solutions in the United States, Canada, and Mexico. The company operates in two segments, Domestic and International. Its stores provide Computing and Mobile Phones, such as computing and peripherals, e-readers, networking products, tablets, and wearables, as well as mobile phones comprising related mobile network carrier commissions; consumer electronics, including digital imaging, health and fitness, home theater, portable audio, and smart home products; and entertainment products consisting of drones, movies, music, and toys, as well as gaming hardware and software, and virtual reality and other software products.
The company’s stores also offer appliances, such as dishwashers, laundry appliances, ovens, refrigerators, blenders, coffee makers, and vacuums; and other products, such as beverages, snacks, and sundry items, as well as baby products, luggage, and sporting goods. In addition, it provides services comprising consultation, design, delivery, installation, memberships, protection plans, repair, set-up, and technical support services, as well as connected health services for aging consumers.
The company offers its products through stores and Websites under the Best Buy, bestbuy.com, Best Buy Direct, Best Buy Express, Best Buy Mobile, Geek Squad, GreatCall, Magnolia, Pacific Kitchen and Home, bestbuy.ca, and bestbuy.com.mx brand names, as well as through mobile applications and call centers. As of February 2, 2019, it had approximately 1,187 large-format and 51 small-format stores. The company was formerly known as Sound of Music, Inc. Best Buy Co., Inc. was founded in 1966 and is headquartered in Richfield, Minnesota.
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IndustrySales/Retail
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No. of Employees125,000
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Website
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Jobs Posted832
