Service Representative
Posted on: 16 Feb 2021
Dallas, TX
Job Description
Job Description
Title: Customer Service Representative
Reports To: Service Operations Manager
FLSA Status: Non-Exempt
Potential Next Step: Customer Service Coordinator
JOB SUMMARY
The successful candidate for the Customer Service Representative will be able to provide professional service and support for our Product Services Division customers by handling all clerical duties in the service center as well as customer orders and point-of-sales.
REQUIREMENTS
* Able to work Monday through Friday fulltime with additional hours as needed to meet customer demands
* Possess a high school diploma or GED equivalent;
* Must be able to perform simple mathematical calculations
* Operate with a high degree of integrity and accountability
* Be dependable, reliable and need minimal supervision;
* Ability to demonstrate superior customer service and salesmanship;
* Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook;
* Bilingual fluency in both English and Spanish is a plus for this position.
* Maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker;
* Adhere to the companys service policies at all times;
* Ability to read and comprehend operations system procedures and computer reports;
* Able to learn our products, their applications, care and proper maintenance as well as become well versed in our discounts, pricing policies, product prices and product programs.
CORE COMPETENCIES
Customer Service:
* Handles pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders;
* Attracts potential customers by answering product and service questions; drives incremental sales and suggests other products and services;
* Conducts customer sales and service both at the counter and via phone;
* Services customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Safe Work Practices:
* Achieve Environmental Health and Safety (EHS) goals set for the center by the division;
Administrative Tasks:
* Utilizes the POS terminal to process all sale and non-sale transactions;
* Maintains financial accounts by processing customer adjustments within PSD compliance guidelines.
* Prepares product or service reports by collecting and analyzing customer information.
* Scheduling repairs and contacting customers upon completion;
* Misc. tasks as assigned;
Stanley Black & Decker
New Britain, CT
Stanley Black & Decker, Inc. engages in tools and storage, industrial, and security businesses worldwide. Its Tools & Storage segment offers power tools and equipment, including professional products, such as professional grade corded and cordless electric power tools and equipment, and pneumatic tools and fasteners; and consumer products comprising corded and cordless electric power tools primarily under the BLACK+DECKER brand, as well as lawn and garden products and related accessories, and home products.
This segment sells its products through retailers, distributors, and a direct sales force to professional end users, distributors, retail consumers, and industrial customers in various industries. The company’s Industrial segment provides engineered fastening products and systems to customers in the automotive, manufacturing, electronics, construction, aerospace industries, and others; sells and rents custom pipe handling, joint welding, and coating equipment for use in the construction of large and small diameter pipelines, as well as provides pipeline inspection services; and sells hydraulic tools and accessories.
This segment also serves oil and natural gas pipeline industry and other industrial customers. Its Security segment designs, supplies, and installs commercial electronic security systems and provides electronic security services; offers healthcare solutions, which include asset tracking, infant protection, pediatric protection, patient protection, wander management, fall management, and emergency call products; and sells automatic doors to commercial customers. This segment serves consumers, retailers, educational, financial, and healthcare institutions, as well as commercial, governmental, and industrial customers. The company was formerly known as The Stanley Works and changed its name to Stanley Black & Decker, Inc. in March 2010. Stanley Black & Decker, Inc. was founded in 1843 and is headquartered in New Britain, Connecticut.
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IndustryBusiness Services
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No. of Employees60,767
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Jobs Posted2280
