Job Description

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Job Category

Finance and Operations

Job Details

Job Title:
Government Deal Support, Analyst/Sr. Analyst

Department Description:
Our Government Practices team in the Public Sector Business Unit is hiring! Our growing and cross-functional team is responsible for (1) ensuring our Public Sector Sales teams are able to navigate the operational processes within Salesforce to pursue, quote and process direct and indirect contracts and (2) working closely with various corporate departments to modify existing standard processes or create new standard processes to meet business requirements that are unique to the public sector marketplace.

Role Description:
We are looking for a talented, hardworking individual with great energy, leadership, and initiative to support all operational aspects of our public sector business. The Analyst/Sr. Analyst works with Sales Operations, Pricing Deal Desk, Productforce, Revenue Accounting, Legal and Credit & Collections to remove obstacles and solve problems that hinder the Account Executives from executing deals. This job requires equal parts organization, attention to detail, problem analysis and resolution, and ability to simultaneously handle a variety of requests/projects across a broad spectrum of topics with differing priority levels and deadlines. The ideal candidate must be customer service-oriented, able to work independently, comfortable operating with a high sense of urgency, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.

Your Impact:
Success will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system everyone at Salesforce uses). As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work. Finally, we are an Ohana (family) culture organization and look to bring on great people who work well with others and love to celebrate success!

Responsibilities:

* Act as the subject matter expert for all internal processes unique to the public sector marketplace related to quoting, pricelists, SELAs & Pricing Addendums
* Review and Manage processes related to Quote Approvals and eligibility review for new Customers to join Gov Cloud
* Handle day-to-day operational processes and partner in a trusted adviser capacity to senior Sales Leadership, the sales community and other internal stakeholders
* Be an advocate for the Sales team with other support groups
* Drive efficiencies to improve processes as our business grows
* Provide agreement support to specified resellers in the public sector marketplace
* Monitor and ensure compliance with internal controls and policies
* Multi-task and perform in a fast-paced environment, working with a sense of urgency, especially during month and quarter-ends
* Build relationships and work cross-functionally with a diverse set of business partners
* Identify opportunities to train and enable our partners on Public Sector operational procedures, policies, and best practices
* Ensure that our contract vehicles reflect the most current product and pricing offering

Basic Qualifications:

* 5+ years of experience in an operational role supporting sales teams selling software into the public sector, aerospace & defense marketplace, or other highly regulated industry
* Possess a strong working knowledge of Salesforce applications
* Proficient in Microsoft Excel and Powerpoint
* Inquisitive, questioning mindset with strong critical judgment and careful attention to detail
* Required to be United States Citizen
* Ability to build relationships, cross functionally, and work collaboratively to drive results
* Capable of explaining concepts clearly and credibly across all levels of the organization
* Demonstrated participation in process improvement initiatives and/or project management experience
* Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
* Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
* Accepts other duties as assigned
* Flexibility to work additional nights and weekends for month/quarter end

Preferred Qualifications:

* Bachelors degree preferred
* Familiarity with government contracting and rules
* Shares Ohana values
* Energetic, driven and self starter
* Ability to lead, challenge and influence at all levels
* Persistent, patient and resilient

Salesforce, the Customer Success Platform and world's 1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbess Worlds Most Innovative Company six years in a row and one of Fortunes 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
For Colorado-based roles: Minimum annual salary of $80,400. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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