Job Description

Job Description

Summary:
Schedules, coordinates and performs closing transactions between loan establishments, sellers, borrowers and real estate agents by performing the following duties. The Escrow Officer is a critical team player that works with other team members in executing a plan to build and/or maintain a customer base to ensure financial contribution to TitleOne.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide leadership to the Escrow Team by performing such duties as training, resolving conflicts coordinating with other departments, monitoring files, attending team meetings, establishing and monitoring performance objectives, participate in performance appraisals for escrow assistants and recommend necessary changes to ensure work flow and escrow processes run smoothly. In small operations, this position may also lead the escrow team.

Establishes marketing goals and action plans to retain and acquire customer for maintenance and target segments.

Consistently follow State, Federal and Company rules and regulations regarding settlement services, including Department of Insurance regulations/guidelines and Consumer Financial Protection Bureau (CFPB) in accordance with State law.

Work closely with Title Team to clear title on each transaction.

Comply with TitleOne Corporation escrow trust accounting standards outlined in the process and procedure manual.

Conducts closing transactions as a neutral third party, compiles loan documents, title research and Real Estate Agent instructions. Answer questions of buyers and sellers relating to details of transaction and obtains signatures of principal parties on necessary documents.

Oversees personally or through team members the following functions:

* Handle pre and post closing curative matters.
* Continual review of all files.
* Review all invoices and evidence of payment for both buyer and seller.
* Oversee personally or through team member updates to lenders and real estate agents.
* Review real estate contract, lender instructions and closing requirements and/or special instructions.
* Heavy telephone and email contact with realtors, lenders, buyer and sellers. Answer inquiries regarding status of files, explain curative problems and procedures with all parties involved in transaction.
* Review title commitment for accuracy and clear title.
* Prepare closing statement/disclosure to comply with industry and federal regulations.
* Review lender documents prior to closing.
* Oversee all aspects of problem solving with transaction and customers.
* Prepare curative documents as needed.
* Upload documents and related correspondence into ResWare.

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Qualifications/Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Minimum three to five years escrow/closing experience.
* Excellent telephone and email etiquette.
* Excellent Customer relations and interpersonal relation skills.
* Good verbal and written communication skills.
* Excellent organizational skills, detail and deadline oriented, problem solving skills and the ability to work well under pressure.
* Computer skills including Windows, Microsoft and paperless production software.
* Copier, e-mail and 10 key calculator skills.
* Complete knowledge and understanding of real estate purchase and sale contracts.
* Complete knowledge and understanding of lender instructions for conventional, VA, FHA, constructions, construction perm and assumption loans.
* Demonstrates a business and personal philosophy consistent with TitleOnes core values and mission statement.
* Working knowledge of closing statements/disclosures and title commitment.
* Excellent crucial conversation skills
* Strong training and leadership abilities.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and drive to other offices for the closing process. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision.

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