Job Description

Discovery is at the core of everything we do whether its a great value, incredible style, or building long-lasting partnerships with people around the world. Thats what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. Thats just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Marlborough || MA

What youll discover

* Inclusive culture and career growth opportunities
* Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more
* Challenging, collaborative, and team-based environment

What youll do

Enterprise Desktop and Collaboration Services (EDCS) at TJX; plan, build and support enterprise technologies and services that enable our associates to be productive, collaborate seamlessly, communicate effectively in the office, at home or on the go; this ranges from laptops and tablets through to cellular phones and printers, Microsoft Teams and Outlook through to digital signage, Video Conference and call center telephony - a HUGE range of critical products and services!

We are looking for a motivated and experienced Technical Manager who has Service Ownership experience with the Microsoft 365 Platform.

As a M365 Service Owner, you are expected to be accountable, committed to continual improvement, be contextually aware, operationally pessimistic and partner with Product Management, Architecture, Security and other shared functions.

Good services have instantiated system designs, traceability to functional and non-functional requirements, exceed service level, have defined and applied roadmaps, business continuity plans and meet all standards and policies (to name a few).

This service which is consumed by thousands of associates across the enterprise enabling productivity, collaboration and communication is a critical to the success of TJX.

Managing, developing and building a talent pipeline of Engineers is how we achieve the work we do, operating within an agile framework of sprints and Kanban flow boards and sourced service management.

You will have

* line management responsibilities for up to 15 direct reports and be a leader who is comfortable working as part of a team, with matrixed management experience and a passion for services which put the associate first and focus on value.
* commercial experience evaluating the external market, building business cases and managing TCO/RFP processes in conjunction with procurement and legal teams.
* fiscal budget responsibilities and build technical and commercial strategies around your owned services.

What youll need

Our team is looking for people who put our internal customers first, are passionate about delivering value without compromising associate experiences, not afraid to try new things in order to seek improvements and 100% outcome focused. Our teams span multiple time zones and cultures, so inclusivity is a must, working within and developing a diverse team through inclusive behaviors is expected.

Critical skills:

* 5+ years of Technical Management experience which includes
* 1-3 years Leadership Experience
* 3+ years of Microsoft exchange, 365 platform experience
* Microsoft Certification & Non-Microsoft productivity platform experience highly desirable
* Outstanding influencing & communication skills
* Excellent organization skills

Discover Different at TJX means opportunity, teamwork, and career growth. Thats why working here is so much more than a job. When youre a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market: Boston
Job Segment: Information Technology, IT Manager, Telecom, Telecommunications, Manager, Technology, Management