Job Description

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Field Service Team Lead

LOCATION: Birmingham, AL

YOU ARE:

Someone who loves trying to solve problems that no ones ever solved before. Youre great with theories, principles, and concepts, and can you multitask with the best of them and really enjoy moving projects from start to finish. You are also great at providing support and mentoring other Customer Engineers (CE).

Sound familiar (and exciting!)? Then youll feel perfectly at home as NCRs newest Customer Engineer Team Lead (CE TL). In this role, youll provide your professional judgment as you co-ordinate daily operations within the assigned workgroup. With your degree in-hand (or some seriously equivalent work experience), youll be our lead who is able to take initiative and keep projects on schedule while ensuring consistency with processes and procedures.

What makes this more exciting? Knowing that its all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

* Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines.

* Monitor closely the CEs under your responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support)

* Provide recommendations to better assign CEs to work orders (WO) according to Corporate/Customer Priorities and decide course of action as needed. Balance average timing for WOs to increase productivity

* Ensure availability of tools for CEs. Detect training needs and execute training schedules

* Ensure that changes in processes and work instructions are communicated and in place. Effectively communicate with the Service Planner, Exception Coordinators and TMs to make the best decision on customer escalations

* Monthly meetings with their CEs to show metrics results, actions. Daily follow ups with low performers.

* Weekly meetings with the Exception Coordinators (Command Center) to receive feedback of CEs and provide recommendations to coordinate the team.

* Preventive Maintenance, managing, coordination and scheduling special tasks and rollouts

* Assist with administrative tasks such as Travel & Entertainment, Billing & payments issues, company vans, and other daily duties

* Provide extra capacity to run service calls as instructed by the Territory Manager.

PEOPLE DESCRIBE YOU AS:

* Someone who provides direction, instructions and guidance to a group of individuals

* A true specialist, one who is responsible for and capable of gathering information from a wide range of sources to resolve problems with unknown solutions.

* Someone who is superb at coaching and mentoring. An effective team leader that encourage team members and inspires the trust and respect of the team and stimulates production within the workplace

YOU HAVE:

* High school diploma or GED (though a Bachelors degree and CompTIA, N+ certifications are preferred).

* Local residence, a valid driver's license, and authorization to work in the U.S.

* A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs., and be open to prolonged travel as needed.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

* Medical Insurance
* Dental Insurance
* Life Insurance
* Vision Insurance
* Short/Long Term Disability
* Paid Vacation
* 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.