Job Description

The Risk & Payments teams mission is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse. We are seeking an individual who is passionate about optimizing operational tools and systems, has experience developing technical roadmaps, can drive large and complex infrastructure projects, and can lead discussions with cross-functional teams across the company.
Within the Risk and Payments team, Business Solutions is responsible for project managing the development and implementation of operational infrastructure used by our organization. This team works to identify the business needs within Risk and Payments and ensure those needs are reflected on the roadmaps of our operations engineering partners.
Systems Program Manager, Risk and Payment Operations Responsibilities

* Become an expert in core fraud and customer support infrastructure, tools, systems, and workflows

* Develop and manage complex and large-scale end-to-end projects for Tools Solutions to support Fraud and Customer Support Operations teams, working closely with multiple cross-functional partners to ensure on-time delivery

* Define clear business problems and drive alignment between teams using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals

* Collaborate with our Risk and Payments Operations teams in determining fraud review and support requirements that allow products to scale

* Demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements

* Develop technical roadmaps, project plans and effective communication strategies to implement new systems end-to-end

* Partner closely with engineers and cross-functional stakeholders through the planning, design, development, testing, launch, and post-launch phases of new tools and systems

* Troubleshoot issues and support engineers and stakeholders with bug fixes

* Analyze the scale and efficiency of workflows to make drive data-driven decisions that align with team/company goals and values

Minimum Qualifications

* 4+ years experience leading medium to large complex projects that involve multiple stakeholders

* 4+ years of experience working with cross-functional teams

* 2+ years of experience in technical project management or program management

* Experienced communications skills

* Experience leading cross-functional efforts across multiple time zones and functions

* Experience thinking strategically about complex issues, leading to thoughtful recommendations and action plans

* Experience working with engineers to drive technical projects end-to-end

Preferred Qualifications

* 2+ years of experience working in an operations environment

* 1+ years of experience working on a trust or safety related team

* Experience with software development principles and project management frameworks

* Experience working in UI/UX environments

* Experience in QA Testing

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.