Job Description

Company Alaska Airlines

Role Summary

The Product Designer is responsible for developing solutions to User Experience (UX) design problems at Alaska Airlines. As an individual contributor, this role makes recommendations to improve design and usability problems for our guest-facing digital experiences within our end-to-end guest journey and beyond, across web, mobile app (iOS and Android), kiosk, and other digital mediums.

Key Duties

* Take initiative to develop solutions to complex User Experience (UX) problems for usability, interaction design, information architecture, and accessibility standards to balance user needs with business goals and technology capabilities.

* Make recommendations on UX solutions that result in your creation of user flows, wireframes, prototypes (all levels of fidelity), and production ready designs by facilitating stakeholder workshops, usability studies and other validation techniques to create relevant, simple and engaging experience for our guests.

* Applies understanding of user-centered design best practices to product strategy, feature reviews and sprint rituals in coordination with Product Management, Engineering, and other Designers. Facilitate and synthesize user research to generate product discoveries, requirements, and evaluate designs, through stakeholder workshops, usability studies and other validation method/techniques.

* With limited direction from design leadership, work independently to partner/build relationships for cross-channel solutions that align with company-wide partners, resonate with the guest and are optimized for brand, mobile/responsive, traffic, SEO, awareness, and conversion to maintain the quality of design and consistency of deliverables across the design group.

* Continually audit the health of our digital experiences to ensure they meet consistency and design standards by working with UX research and analytics to evaluate designs and incorporate findings through a test and learn approach that helps measure outcomes and KPIs.

* Develop solutions for the design system through usage of the documentation framework for patterns and components by collaborating with fellow Product and UI designers to inform the design language for Alaskas digital solutions.

* Determine an effective approach for design solutions of your products/platforms within large-scale initiatives that span across teams and business groups to ensure your design efforts uphold our design pillars and standards. Ensure alignment meets the objectives of the initiative while also identifying opportunities to enhance our guest experiences in ways otherwise not conceived by the initiative.

* Represent your knowledge of all aspects of user experience design by embodying and helping uphold best practices for the design team, acting as a mentor to fellow designers.

Job-Specific Experience, Education & Skills

Required

* A minimum of 2 years of experience in Product Design, User Experience (UX), or related area.

* A Bachelors degree, or an additional 2 years of experience in lieu of a degree.

* Strong portfolio showcasing design skills that demonstrate critical thought process, digital cross-platform experience, application of skills to various communication styles, and knowledge of how UX design adds business value.

* Intermediate to high level skills in Figma and/or latest design tools (i.e. Adobe CS, XD, Sketch, Abstract, etc.) with demonstrated ability to create shared understanding within cross-functional teams.

* Experience with rapid prototyping to show product flows, facilitate shared understanding and directly collect guest feedback.

* Experience with lean, agile product delivery, MVP, optimization tests and workflow tracking tools such as JIRA, Azure DevOps, VersionOne, etc.

* Experience with user centered design best practices as they relate to cross-browser compatibility, UI patterns across platforms, and designing inclusively for users of all abilities.

* Excels as a deadline oriented conceptual and visual thinker, with a broad toolset for organization and communicating complex ideas.

* High school diploma or equivalent.

* Minimum age of 18.

* Must be authorized to work in the U.S

Job-Specific Leadership Expectations

* Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

* Create a diverse and inclusive culture where all employees feel safe, included and they belong

Total Rewards

* Competitive total rewards package

* Medical, dental and vision benefits

* 401k match program

* Monthly incentive pay plan

* Annual incentive pay plan

* Generous paid time off

* Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 3/13/2021
Equal Employment Opportunity Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job Locations USA-WA-Seattle
Requisition ID 2021-5176
Category Software & Technology